At a Glance
- Tasks: Manage outpatient appointments and assist patients through a computerised system.
- Company: Join the NHS in Wales, a patient-focused organisation.
- Benefits: Full-time role with opportunities for career development and training.
- Other info: Welsh language skills are a plus; flexible approach is essential.
- Why this job: Make a difference in patients' lives while working in a supportive team.
- Qualifications: Good general education or NVQ 2 in Customer Care; call centre experience preferred.
The predicted salary is between 27476 - 30557 £ per year.
NHS in Wales is seeking a full-time Health Records Contact Centre Clerk to join their patient-focused team. The role involves operating a computerized system to manage outpatient appointments, confirming and assisting patients via phone, and promoting bilingual communication in Welsh and English.
Applicants should have a good level of general education or NVQ 2 in Customer Care, as well as previous experience in a call or appointment center role. A flexible approach is required, and Welsh language skills are welcome.
Patient Appointment Co-ordinator (Health Records) employer: Hywel Dda University Health Board
Joining the NHS in Wales as a Patient Appointment Co-ordinator offers a rewarding opportunity to be part of a dedicated team that prioritises patient care and communication. With a strong emphasis on employee development, flexible working arrangements, and a supportive work culture, you will thrive in an environment that values both your professional growth and personal well-being. Additionally, the chance to engage with the community in both Welsh and English adds a unique advantage to this fulfilling role.
Contact Details:
Hywel Dda University Health Board Recruitment Team
