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- Tasks: Join our team to register patients and ensure smooth operations at the Urgent Care Centre.
- Company: Be part of Hywel Dda University Health Board, a leading NHS healthcare provider.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Flexible 7-day work schedule with a focus on teamwork and patient satisfaction.
- Why this job: Make a real difference in patient care while working in a dynamic healthcare setting.
- Qualifications: Welsh language skills are a plus, but all enthusiastic applicants are welcome.
The predicted salary is between 23970 - 25674 £ per year.
We are looking for dynamic and proactive receptionists to join our expanding Urgent Care Centre (UCC) at Prince Philip Hospital. This is an opportunity to be part of a progressive, patient‑focused service providing high‑quality care for individuals presenting with urgent but non‑life‑threatening conditions. The post holder staffs the Reception Desk and facilitates the smooth running of the UCC in conjunction with the UCC Team. If you are committed to delivering high‑quality care, passionate about advancing practice and eager to contribute to a forward‑thinking team, we would love to hear from you.
Responsibilities:
- Register all new UCC patients and ensure accurate filing, collection and onward transmission of patient records.
- Take and relay information related to patient care.
- Answer telephone queries in a courteous and efficient manner.
- Refer telephone queries that require patient care or advice to a Registered Nurse.
- Inform the Nurse‑in‑charge of any patient presenting in distress or who appears acutely unwell, and report any concerns about patients' well‑being, complaints or queries regarding a patient's condition to the relevant clinician.
- Work a 7‑day‑a‑week schedule.
Qualifications:
- Ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Urgent Care Centre Receptionist in Llanelli employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent Care Centre Receptionist in Llanelli
✨Tip Number 1
Get to know the UCC! Research the Urgent Care Centre at Prince Philip Hospital and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and teamwork. Role-play with a friend or family member to build your confidence and ensure you can articulate your passion for high-quality care.
✨Tip Number 3
Network like a pro! Connect with current or former staff at the UCC through LinkedIn or local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Urgent Care Centre Receptionist in Llanelli
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Urgent Care Centre Receptionist role. Highlight your relevant experience and skills that align with the job description, showing us why you're the perfect fit for our team.
Show Your Passion: We want to see your enthusiasm for delivering high-quality care! In your application, share examples of how you've gone above and beyond in previous roles or how you’ve contributed to patient-focused services.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to understand your qualifications and experiences without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures we receive all your details correctly and helps us keep track of your application efficiently.
How to prepare for a job interview at Hywel Dda University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in an Urgent Care Centre. Familiarise yourself with patient registration processes, how to handle telephone queries, and the importance of relaying information accurately. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients. Practice clear and courteous communication, both verbally and non-verbally. During the interview, demonstrate your ability to handle queries efficiently and your approach to dealing with distressed patients. This will highlight your suitability for a patient-focused environment.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing a busy reception desk or dealing with an upset patient. Think of examples from your past experiences where you've successfully navigated similar challenges. This will help you illustrate your problem-solving skills and ability to work under pressure.
✨Emphasise Teamwork and Flexibility
Working in a UCC means being part of a team that operates seven days a week. Be ready to discuss your experience working collaboratively with others and your willingness to adapt to different shifts. Highlighting your commitment to teamwork will resonate well with the interviewers, as they value a forward-thinking team player.