At a Glance
- Tasks: Manage daily library tasks and provide efficient enquiry support for users.
- Company: Join a dynamic Library & Knowledge Service team dedicated to information access.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to build relationships across libraries in Wales and the UK.
- Why this job: Make a real impact by helping others access vital information and resources.
- Qualifications: Organised, curious individuals with a passion for supporting knowledge access.
The predicted salary is between 25000 - 30000 £ per year.
In this role, you'll help keep our Library & Knowledge Service running smoothly by managing day-to-day tasks and providing an efficient enquiry service for both on-site and remote users. You'll support access to a wide range of resources, handling loans, returns, renewals and inter-library requests, while making sure everything follows copyright guidelines.
Part of your role will involve maintaining accurate borrower records, registering new members, and keeping the library space tidy, welcoming and well-stocked. You'll assist users by photocopying, scanning and supplying documents, and offer one-to-one support to help staff find and use evidence-based information.
You'll also play a key part in promoting resources through inductions, displays and activities, while building positive relationships with colleagues and partner libraries across Wales and the wider UK. Alongside this, you'll help keep equipment in good working order, manage supplies, collect usage data and feedback, and support basic information searches and IT queries.
Working within Library & Knowledge Services policies, you'll contribute ideas to continually improve the quality and accessibility of the service.
You will be the friendly, reliable go-to for day-to-day enquiries and well-curated knowledge support. If you are organised, curious, and motivated by helping clinical teams access the right information at the right time, this is a great opportunity to make a real impact.
Knowledge Services Assistant employer: Hywel Dda University Health Board
As a Knowledge Services Assistant, you will thrive in a supportive and collaborative work environment that values your contributions to enhancing library services. Our commitment to employee growth is reflected in ongoing training opportunities and a culture that encourages innovation and teamwork, all set against the backdrop of a vibrant community in Wales. Join us to make a meaningful impact while enjoying a fulfilling career with excellent benefits and a focus on work-life balance.
Contact Details:
Hywel Dda University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Services Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their mission, especially in supporting library services and user engagement.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to convey your passion for helping others and your organisational skills without sounding rehearsed.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Knowledge Services Assistant
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight how organised you are. We want to see examples of how you've managed tasks or projects in the past. This role is all about keeping things running smoothly, so let us know how you can bring that to the table!
Be Friendly and Approachable:Since you'll be the go-to person for enquiries, it's important to convey your friendly nature. Use a warm tone in your writing and share experiences where you've helped others. We love seeing candidates who can connect with people easily!
Demonstrate Your Curiosity:We’re looking for someone who’s curious and eager to learn. In your application, mention any instances where you've sought out new information or resources. Show us that you're motivated by helping others find what they need!
Tailor Your Application:Make sure to tailor your application specifically for this role. Refer to the job description and align your skills and experiences with the responsibilities listed. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Hywel Dda University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Knowledge Services Assistant. Familiarise yourself with tasks like managing loans, handling enquiries, and promoting resources. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you kept things running smoothly and efficiently, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
As you'll be the friendly go-to person for enquiries, be ready to discuss how you've provided excellent customer service in previous roles. Share specific instances where you helped users find information or resolved issues, showcasing your ability to build positive relationships.
✨Be Ready to Discuss Improvement Ideas
The job involves contributing ideas to improve services, so think about suggestions you could bring to the table. Whether it's enhancing user experience or streamlining processes, showing that you're proactive and innovative will set you apart from other candidates.
