At a Glance
- Tasks: Support healthcare staff by managing resources and providing efficient information services.
- Company: Hywel Dda University Health Board, dedicated to delivering quality NHS healthcare.
- Benefits: Fixed term role with opportunities for professional development and bilingual support.
- Other info: Join a dynamic team and contribute to improving patient experiences across Wales.
- Why this job: Make a real impact in healthcare by helping teams access vital information.
- Qualifications: GCSE standard education and experience in administration or customer service.
The predicted salary is between 29970 - 36483 £ per year.
This post is Fixed term / Secondment for 12 months until 31/05/2027 due to funding. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
Hywel Dda University Health Board is looking to appoint two Knowledge Services Assistants to help keep the heartbeat of clinical information flowing. One will be based in Withybush Hospital, Haverfordwest and the other in Prince Philip Hospital, Llanelli. In this fast-paced support role, you'll organise print and digital resources, keep systems running smoothly, and help busy healthcare staff quickly find the information they need. You'll be the friendly, reliable go-to for day-to-day enquiries and well-curated knowledge support. If you're organised, curious, and motivated by helping clinical teams access the right information at the right time, this is a great opportunity to make a real impact.
Main duties of the job
In this role, you'll help keep our Library & Knowledge Service running smoothly by managing day-to-day tasks and providing an efficient enquiry service for both on-site and remote users. You'll support access to a wide range of resources, handling loans, returns, renewals and inter-library requests, while making sure everything follows copyright guidelines. Part of your role will involve maintaining accurate borrower records, registering new members, and keeping the library space tidy, welcoming and well-stocked. You'll assist users by photocopying, scanning and supplying documents, and offer one-to-one support to help staff find and use evidence-based information. You'll also play a key part in promoting resources through inductions, displays and activities, while building positive relationships with colleagues and partner libraries across Wales and the wider UK. Alongside this, you'll help keep equipment in good working order, manage supplies, collect usage data and feedback, and support basic information searches and IT queries. Working within Library & Knowledge Services policies, you'll contribute ideas to continually improve the quality and accessibility of the service.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 26/06/2026.
Person Specification
- Qualifications & Knowledge
- LAIS (NVQ) level 3 OR equivalent experience of working at this level
- Educated to GCSE Standard
- Basic knowledge of copyright and data protection
- Experience
- Proven experience of administrative work
- Library experience or relevant similar experience in a customer services environment
- Previous work experience in a healthcare environment
- Other
- Ability to travel between sites in a timely manner
- Flexible to the needs of the service.
- Welsh speaker (level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Knowledge Services Assistant in Haverfordwest employer: Hywel Dda University Health Board
Hywel Dda University Health Board is an exceptional employer, offering a supportive and collaborative work environment where employees can thrive. With a commitment to professional development and bilingualism, staff have access to various growth opportunities while making a meaningful impact on healthcare services in the community. Working at our hospitals in Haverfordwest and Llanelli not only provides a chance to contribute to vital health services but also fosters a culture of teamwork and innovation.
Contact Details:
Hywel Dda University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Services Assistant in Haverfordwest
✨Tip Number 1
Get to know the organisation! Research Hywel Dda University Health Board and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about how your skills align with the responsibilities of a Knowledge Services Assistant and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Knowledge Services Assistant in Haverfordwest
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Knowledge Services Assistant. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Organisational Skills:Since this role is all about keeping things running smoothly, be sure to mention any relevant experience you have in managing resources or supporting teams. We want to see how you can help us keep the heartbeat of clinical information flowing!
Be Personable:As a go-to person for day-to-day enquiries, it's important to convey your friendly and approachable nature in your application. Share examples of how you've built positive relationships in previous roles, especially in customer service or healthcare settings.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a real impact in our team.
How to prepare for a job interview at Hywel Dda University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Knowledge Services Assistant role. Familiarise yourself with the key responsibilities like managing resources, supporting healthcare staff, and maintaining library systems. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed tasks or projects. Be ready to discuss how you prioritise work and keep things running smoothly, especially in a fast-paced environment.
✨Demonstrate Your Customer Service Experience
As you'll be the go-to person for enquiries, highlight your customer service skills during the interview. Share specific instances where you've helped others find information or resolved issues, particularly in a healthcare or library setting. This will illustrate your capability to support busy clinical teams effectively.
✨Emphasise Your Teamwork and Communication Skills
Building positive relationships is crucial in this role. Prepare to discuss how you've collaborated with colleagues in the past and how you communicate effectively with different stakeholders. If you're a Welsh speaker, mention this too, as it’s a desirable skill for the position!
