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- Tasks: Lead a dynamic reception team in a busy Emergency Department, ensuring smooth operations.
- Company: Join Hywel Dda University Health Board, a key player in NHS healthcare services.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in administration or supervisory roles, with strong communication skills.
- Other info: Welsh speakers are encouraged to apply; training support available.
The predicted salary is between 23800 - 25800 £ per year.
We're seeking a motivated and dynamic Reception Supervisor to lead our busy Emergency Department reception team. This is a fantastic opportunity to play a key role at the heart of patient care, ensuring our front desk runs smoothly and efficiently.
As the Reception Supervisor, you'll inspire and support a team of dedicated receptionists, fostering collaboration while demonstrating strong leadership. You'll be a confident communicator, able to handle sensitive information with discretion, and thrive in a fast-paced environment where no two days are the same. If you're a team player with proven leadership skills and a passion for delivering excellent service, this is the role for you.
Main duties of the job
This pivotal role ensures the smooth running of front-line services, supporting patients, staff, and the wider hospital community.
Key Responsibilities will include the following:
- Lead and support reception staff, managing rotas, workload, and training.
- Ensure 24/7 readiness of the reception service, including major incident response.
- Act as a key communication link with hospital teams and external agencies.
- Handle sensitive information with discretion and professionalism.
- Coach and mentor staff to deliver compassionate service in challenging situations.
- Oversee recruitment, induction, appraisals, and staff development.
- Maintain accurate patient records, clinical notes, and data systems.
- Investigate complaints, incidents, and ensure compliance with Health Board policies.
- Drive service improvements, update procedures, and ensure Health & Safety standards.
You will be a confident leader with excellent communication skills, empathy, and resilience. You'll thrive in a fast-paced environment, balancing operational demands with staff support, and ensuring patients receive the highest standard of care.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
Interviews will be held on 19.01.2026
Person Specification
Qualifications and knowledge
- Level 4 qualification (e.g. Diploma, NVQ4, BTEC) OR equivalent demonstrable experience of administrative / supervisory skills and knowledge
- Working knowledge of Microsoft 365 application
- Basic understanding of Resource Management
- Knowledge of Patient Administration System
- Relevant Qualification in a Management / Supervisory role
Experience
- Previous NHS experience working in an administrative role
- Work as part of a multidisciplinary team
- Relevant experience at supervisory level
- Experience of teaching and assessing
Language Skills
Welsh Speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,898 to £30,615 a year per annum pro rata
Emergency Dept Reception Supervisor in Haverfordwest employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Dept Reception Supervisor in Haverfordwest
✨Tip Number 1
Get to know the company! Research Hywel Dda University Health Board and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Emergency Department.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and patient care. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Emergency Dept Reception Supervisor in Haverfordwest
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and supported teams in the past, especially in fast-paced environments like an emergency department.
Communicate Clearly: As a Reception Supervisor, communication is key! Use clear and concise language in your application to demonstrate your ability to handle sensitive information with discretion. This will show us you're the confident communicator we're looking for.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right place and stands out to us!
How to prepare for a job interview at Hywel Dda University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Reception Supervisor. Familiarise yourself with the key duties like managing rotas, handling sensitive information, and leading a team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you inspired your team and improved service delivery. This is crucial as the role requires strong leadership and the ability to coach others.
✨Practice Your Communication
As a Reception Supervisor, you'll need to communicate effectively with both staff and patients. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your communication style and ensure you can handle sensitive topics with discretion.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as managing a busy reception desk during peak hours or dealing with a complaint. Think through potential scenarios and prepare your responses. This will show that you're ready to thrive in a fast-paced environment and can think on your feet.
