At a Glance
- Tasks: Manage reception and admin tasks in a busy Audiology department, supporting patients and staff.
- Company: Join a dedicated healthcare team at Withybush Hospital in beautiful Pembrokeshire.
- Benefits: Gain valuable experience in healthcare, with opportunities for professional development.
- Other info: Welsh speakers are encouraged to apply; training available for language support.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Strong communication skills and previous admin experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
This post would be an ideal opportunity for somebody looking for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire. You will be responsible for the day-to-day reception and administration of the department and its two outreach sites.
Based in the Audiology department you will be required to help and support our patients by:
- Answering telephone calls
- Booking and rescheduling appointments
- Welcoming patients to the department when they come to see an Audiologist
- Answering emails
- Issuing hearing aid batteries and associated consumables
You will be responsible for booking adult Audiology clinics via our bespoke booking system as well as undertaking a variety of general clerical duties to ensure the smooth running of the Audiology department. You will be expected to support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments.
It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Experience of working within a healthcare setting would be an advantage as would previous call-centre experience due to the number of calls that the department deals with.
Main duties of the job:
- To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.
- Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail.
- Working closely with the larger Audiology team, continually improve service delivery.
- You will be responsible for the day to day running of the Audiology department that includes outreach site, and supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments.
- To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 24/06/2026.
Audiology Co-ordinator in Haverfordwest employer: Hywel Dda University Health Board
Withybush Hospital offers a supportive and dynamic work environment for Audiology Co-ordinators, where you can make a meaningful impact on patient care in the vibrant community of Pembrokeshire. Our commitment to employee growth is evident through our bilingualism initiatives and ongoing training opportunities, ensuring that you can enhance your skills while contributing to a high-quality service. Join us to be part of a dedicated team that values professionalism, collaboration, and the well-being of both staff and patients.
Contact Details:
Hywel Dda University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Audiology Co-ordinator in Haverfordwest
✨Tip Number 1
Get to know the Audiology department! Research their services and understand their patient care philosophy. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, consider role-playing common scenarios you might face, like answering calls or greeting patients. The more comfortable you are, the better you'll perform.
✨Tip Number 3
Network with current employees! If you can, reach out to people working in the Audiology department on LinkedIn or other platforms. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team at Withybush Hospital!
We think you need these skills to ace Audiology Co-ordinator in Haverfordwest
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and healthcare. We want to see how your skills match the Audiology Co-ordinator role, so don’t be shy about showcasing your previous roles and responsibilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in the Audiology department and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Hywel Dda University Health Board
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Audiology Co-ordinator. Familiarise yourself with the day-to-day tasks mentioned in the job description, like booking appointments and managing patient interactions. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve handled difficult calls or welcomed patients warmly. Practising these scenarios can help you articulate your experience confidently.
✨Demonstrate Your Multi-tasking Ability
The job requires juggling multiple tasks while remaining calm under pressure. Prepare to discuss specific instances where you successfully managed competing priorities. You might even want to practice a mock scenario where you handle phone calls while managing administrative duties.
✨Emphasise Your Commitment to Patient Experience
Being an advocate for patient experience is crucial. Be ready to share your thoughts on what excellent patient service looks like and how you would implement it in the Audiology department. Showing that you put patients at the heart of your work will resonate well with the interviewers.
