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- Tasks: Support individuals with mental health challenges on their recovery journey.
- Company: Join a well-established community mental health team making a real difference.
- Benefits: Flexible hours, competitive salary, and opportunities for professional development.
- Why this job: Be part of a compassionate team helping others in their time of need.
- Qualifications: Level 3 qualification in health care or relevant experience required.
- Other info: Bilingual candidates are encouraged to apply; training available for Welsh language skills.
The predicted salary is between 21300 - 24000 £ per year.
Community Mental Health Care Support Worker
We are looking to recruit a Health Care Support Worker to join our Crisis and Home Treatment Resolution team. We are a well-established community mental health team.
The community mental health team work with people who are experiencing moderate to severe mental health difficulties. Supporting people through their journey of recovery from mental health difficulties.
The role of the support worker is to be part of/compliment the community mental health multi disciplinary team in delivering interventions and support to promote the recovery people experiencing mental health difficulties.
The role of the support worker within the CRHT/ community mental health team is varied and there are opportunities for staff to develop skills in supporting therapeutic interventions, working under the supervision of a team of experienced senior mental health practitioners.
The team includes a number of very experienced support workers who the successful applicant will work alongside.
Full time or part time hours are available.
Main duties of the job
Supporting senior mental health practitioners to deliver responsive and effective care during assessment and treatment to a designated caseload of individuals experiencing moderate to severe mental health difficulties.
Working in a compassionate and non-judgemental manner with individuals in their own homes, in the community and in health settings.
Accurately recording contacts with individuals in clinical notes in a timely manner. Support the senior practitioner to complete all necessary administrative tasks.
Applications will be welcomed from candidates who are enthusiastic about supporting people experiencing moderate to severe mental health difficulties in a compassionate and holistic manner.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Interviews will be held on 23/10/2025.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Person Specification
Qualifications and Knowledge
- Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses
- Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
- Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR)
- Ability to be able to complete certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA) during induction
Experience
- Experience of working within a relevant heath or social care environment, providing direct patient care
- Experience of working with patient groups relevant to area of practice
- Experience of working within the NHS
Langugae Skills
- Welsh Speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Crisis Resolution and Home Treatment Team Manager
£25,313 to £26,999 a yearper annum (pro rata if part time)
#J-18808-Ljbffr
Community Mental Health Care Support Worker employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Mental Health Care Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for your interview by researching the community mental health sector. Understand the challenges and successes of the team you'll be joining. This will help you show genuine interest and make a great impression!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compassion and support in mental health care. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Hywel Dda University Health Board.
We think you need these skills to ace Community Mental Health Care Support Worker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting individuals with mental health difficulties shine through. We want to see that you genuinely care about making a difference in people's lives.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. We’re looking for candidates who can demonstrate their understanding of community mental health care, so don’t hold back on showcasing your qualifications!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Hywel Dda University Health Board
✨Know Your Stuff
Make sure you understand the role of a Community Mental Health Care Support Worker inside out. Familiarise yourself with the key responsibilities, such as supporting senior practitioners and working compassionately with individuals. Brush up on relevant policies like safeguarding and confidentiality to show you’re serious about the role.
✨Show Your Compassion
During the interview, highlight your ability to work in a compassionate and non-judgemental manner. Share specific examples from your past experiences where you’ve supported individuals facing mental health challenges. This will demonstrate your suitability for the role and your understanding of the importance of empathy in this field.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations. Prepare by thinking through potential challenges you might face in the role and how you would respond. This shows that you can think critically and act effectively under pressure, which is crucial in mental health support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training opportunities available. This not only shows your interest in the position but also helps you gauge if the environment is the right fit for you. Plus, it gives you a chance to learn more about the supportive culture they promote.