At a Glance
- Tasks: Support a busy cardiac team by managing patient appointments and communications.
- Company: Join a valued healthcare service at Glangwili General Hospital.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Bilingual candidates are encouraged to apply, with support available for Welsh language learning.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Experience in secretarial roles and knowledge of medical terminology preferred.
The predicted salary is between 26300 - 27890 £ per year.
This opportunity is to join the Community Cardiac Arrhythmia Team as a Clinical Secretary, supporting a busy and patient-focused service. We are looking for an organised, approachable and motivated individual who will work closely with the medical secretary to support a small team of four clinical staff delivering care across hospital and community settings throughout Hywel Dda.
The successful candidate will have excellent communication skills, as the role involves regular and sensitive contact with patients, relatives and colleagues. Knowledge of hospital systems, patient pathways and the department's work would be beneficial. Most importantly, we are seeking someone who is committed to providing a high-quality service, is keen to learn and develop, and can manage their workload effectively in a fast-paced environment.
The role is based at Glangwili General Hospital and offers the opportunity to be part of a supportive team within a valued healthcare service. Working hours are Monday to Friday, between 8am and 5pm, with potential flexibility to work these hours across 3 to 5 days per week.
Main duties of the job
In this role, you will play a key part in supporting a smooth and efficient patient journey by registering referrals, arranging appointments, and accurately recording outcomes. You will help ensure clinic schedules are well organised and used effectively so patients receive timely care. Acting as a professional and compassionate point of contact, you will respond sensitively to enquiries from patients and staff via telephone, email, and face to face. As an essential member of the team, you will provide day-to-day administrative support, contributing to a positive and collaborative working environment. You will also undertake audio typing and transcription of clinical information, as well as typing confidential and highly sensitive letters and medical reports to a high degree of accuracy, ensuring their prompt distribution to the relevant parties.
Job responsibilities
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Person Specification
- Qualifications and Knowledge
- Level 3, or equivalent level of competency in Word Processing and Audio Transcription
- Knowledge of a range of secretarial procedures
- Knowledge of Software programmes: e.g. Microsoft packages, e-mail, Internet and databases.
- 5 GCSEs or equivalent
- Experience
- Previous secretarial and/or administration experience.
- Health Service experience – familiar with the use of medical terms.
- Other
- Flexible approach to needs of the service
- Welsh Speaker (level 1)
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,300 to £27,890 a year per annum (pro rata if part time). Interviews will be held on 01/07/2026.
Clinical Secretary / Department Administrator employer: Hywel Dda University Health Board
Join the Community Cardiac Arrhythmia Team at Glangwili General Hospital, where we prioritise a supportive and patient-focused work environment. As a Clinical Secretary, you will benefit from flexible working hours, opportunities for professional development, and the chance to contribute to a high-quality healthcare service in a collaborative team setting. We value commitment to learning and offer resources to enhance your skills, including support for bilingualism to improve patient interactions.
Contact Details:
Hywel Dda University Health Board Recruitment Team
