At a Glance
- Tasks: Lead a vital switchboard service, enhancing patient experience and service delivery.
- Company: Hywel Dda University Health Board, committed to quality healthcare.
- Benefits: Competitive salary, professional development, and support for bilingualism.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Make a real impact on patient care while leading a dynamic team.
- Qualifications: Degree level education or equivalent experience in operational management.
The predicted salary is between 32557 - 39631 £ per year.
This is a fantastic opportunity to lead a vital frontline service and make a meaningful impact on patient experience and service delivery across the Health Board. This post holder will play a central role in shaping and contributing to Health Board initiatives, service developments and organisational plans. They will actively champion and embed continuous improvement approaches, with a focus on enhancing patient, service-user and staff experience. This includes identifying opportunities to streamline communication pathways, supporting digital transformation, and ensuring the switchboard service consistently meets evolving clinical and operational needs.
Main duties of the job:
- The Switchboard Manager will lead the delivery of a high‑quality, responsive switchboard service across the Health Board, ensuring all internal and external calls are handled efficiently, professionally and with excellent customer care.
- You will oversee the day‑to‑day running of the service, ensuring appropriate staffing levels are in place and maintaining service continuity, including 24/7 cover where required.
- You will use performance data and service insights to monitor standards, identify trends and drive continuous improvement, helping to enhance the efficiency, quality and responsiveness of the service.
- Working closely with Digital, Telecoms and operational teams, you will ensure systems and technologies are used effectively and support a reliable service, particularly during periods of high demand or major incidents.
- As a visible and supportive leader, you will motivate and develop your team, fostering a positive and inclusive environment where staff feel valued and supported to deliver a patient‑centred service.
- You will also build strong working relationships across clinical and non‑clinical teams, ensuring the switchboard function supports operational priorities, critical communications and on‑call arrangements.
About the Health Board:
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
Job responsibilities:
You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism, thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Person Specification:
Qualifications and Experience:- Educated to Degree level or has equivalent experience of operational and line management.
- Proven and in‑depth knowledge of line managing a large team in a busy and critical environment.
- Formal evidence of personal development.
- Excellent verbal, written, report writing and presentation skills.
- Management of conflict / excellent negotiation skills.
- Analysis of complex data, problem solving, and benefits analysis.
- Proven excellent organisation, administrative and management skills.
- Ability to lead a team.
- Able to meet deadlines.
- Ability to work effectively under pressure.
- Knowledge of paging systems and various pager types.
- Basic pager / bleep programming.
- Ability to travel between Health Board sites in a timely manner.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contract: Permanent
Salary: £32,557 to £39,631 per annum (pro rata if part time)
Location: Glangwili General Hospital and Prince Philip Hospital
Switchboard Manager in Carmarthen employer: Hywel Dda University Health Board
Hywel Dda University Health Board is an exceptional employer, dedicated to enhancing patient experience and service delivery in a supportive and inclusive environment. With a strong focus on continuous improvement and professional development, employees are encouraged to grow their skills while contributing to vital healthcare initiatives across Carmarthenshire, Ceredigion, and Pembrokeshire. The Health Board also values bilingualism, offering learning opportunities for Welsh language skills, making it a unique place for those passionate about community health services.
Contact Details:
Hywel Dda University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Manager in Carmarthen
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We think you need these skills to ace Switchboard Manager in Carmarthen
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hywel Dda University Health Board.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hywel Dda University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hywel Dda University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hywel Dda University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
