Senior Patient Safety and Assurance Officer in Carmarthen

An opportunity has arisen for a dynamic, innovative and highly motivated individual to join the Quality Assurance and Safety Team as a Senior Patient Safety and Assurance Officer, to support the Health Board in focusing on incident management and assurance activities.

The key purpose of the role is to support clinical services with incident investigation and management, as well as investigating a caseload of incidents, in an independent professional manner.

The Post Holder Will Work With The Assistant Patient Safety And Assurance Manager To Support, Via a Business Partner Model, Specific Clinical Services Incident Investigation Processes And Inspection And Quality Assurance Activities. To Achieve This, The Post Holder Will Lead On Delivering Against a Range Of Objectives, Which Will Include But Are Not Limited To:

• Day-to-day oversight of incidents raised in the Health Board
• Identification of incidents requiring escalation / scrutiny
• Managing a caseload of investigations efficiently and effectively for learning
• Provision of advice and support to colleagues on areas within their remit
• Line management of a small team of Patient Safety Officers
• Delivery of Investigation Training to Health Board staff

The ideal post holder will be experienced in the use of Datix systems. A detailed knowledge of the Listening to People processes would be an advantage. They will ideally have been involved in NHS quality & safety work, with an in depth understanding of areas such as concerns reporting and investigation management.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our Services Are Provided In Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest. Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire. Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings. 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers. Numerous mental health and learning disabilities services.

For further details / informal visits contact: Name: Hazel Lloyd Job title: Senior Patient Safety and Assurance Officer Email address: hazel.lloyd2@wales.nhs.uk