At a Glance
- Tasks: Coordinate staffing for healthcare teams and ensure safe staffing levels across the Health Board.
- Company: Join a dynamic team at Hywel Dda University Health Board, supporting vital healthcare services.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Full training provided, with excellent career growth opportunities in a fast-paced setting.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Good standard of education and strong IT skills required; customer service experience is a plus.
The predicted salary is between 26300 - 27890 € per year.
An opportunity has arisen for an enthusiastic, approachable individual with a positive outlook to join the Health Board's busy and dynamic Bank and E-Rostering Team. Our Nurse Bank Team provides an efficient, high quality, and professional service across Hywel Dda Health Board. The team plays a vital role in supporting clinical areas by liaising with bank and agency workers, ward staff, and agency suppliers via phone and email to ensure safe staffing levels are maintained.
This is a fast-paced and varied role, perfect for someone who enjoys problem solving and thrives in a busy environment. Strong IT skills are essential, alongside the ability to prioritise tasks and respond quickly to changing demands. You will be part of a supportive team environment and will need to demonstrate:
- Excellent communication and interpersonal skills
- A friendly, energetic, and approachable manner
- A strong work ethic and commitment to delivering a high-quality service
- The ability to work effectively both independently and as part of a team
We are seeking someone who is keen to develop excellent customer service skills and contribute positively to the team. Full training will be provided, making this a great opportunity for development and growth.
Office cover is provided Monday to Sunday, including bank holidays, via a rota system. Approximately 1.5 in 4 weekends (subject to service needs). Enhanced pay is available for weekend and bank holiday working.
Main duties of the job
In this role, you will:
- Support workforce coordination: Help ensure safe staffing levels across the Health Board by arranging bank shifts for Nurses and Healthcare Support Workers, matching availability with service needs, using a live booking system.
- Manage data and reporting: Prepare and coordinate reports by gathering and presenting information from multiple sources, ensuring accuracy and meeting agreed deadlines.
- Ensure accurate payments: Check and validate worker timesheets and agency invoices against the electronic bank system, helping maintain accurate and timely pay processes.
- Provide system support and training: Assist staff with using Bank Staff systems and Employee Online, offering guidance and resolving queries in a helpful, customer-focused way.
- Maintain professional records: Keep Nursing registration details up to date, including monitoring NMC registrations and sending reminders where required.
- Resolve queries collaboratively: Work closely with bank administration teams, E-Rostering, and Payroll to investigate and resolve pay queries efficiently.
- Deliver excellent customer service: Respond to enquiries and concerns professionally, ensuring a positive experience for all staff using the service.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest. Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire. Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings.
Job responsibilities
This is a varied and rewarding role where you'll play a key part in ensuring our clinical areas are fully supported with the right staff at the right time. You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 16/06/2027.
Person Specification
Qualifications and Knowledge
- Good standard of education (5 GCSE's at A-C including Maths and English)
- NVQ Level 3 or equivalent level of experience of using computerised systems/emails, fact finding and dealing with complaints, being part of a team working towards a goal, working in a fast-paced environment, communicating with service users
- ECDL or equivalent level of IT skills
- Educated to advanced level or equivalent
- Knowledge of data protection act
Experience
- Experience of working in an environment with a high volume of telephone calls or emails
- Experience of computer systems
- Experience of working in a busy office environment and dealing with multiple priorities
- Experience of communicating with staff of different levels by email, face to face and on the phone
- Experience of working in a team
- Experience of working in a NHS environment
- Experience of using workforce systems
- Experience of working in a bank or resourcing team
- Experience providing good customer care
Other
- Flexible approach to the needs of the service
- Welsh Speaker (Level 1) is desirable but not essential for this post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,300 to £27,890 a year per annum (pro rata if part time).
Nurse Bank Coordinator in Carmarthen employer: Hywel Dda University Health Board
Hywel Dda University Health Board is an exceptional employer, offering a supportive and dynamic work environment for the Nurse Bank Coordinator role. With a commitment to employee development, comprehensive training, and enhanced pay for weekend and bank holiday shifts, staff are encouraged to grow their skills while contributing to high-quality healthcare services across beautiful locations in Wales. The Health Board values bilingualism and provides opportunities for Welsh language learning, fostering a culture of inclusivity and community engagement.
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Nurse Bank Coordinator in Carmarthen
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Bank and E-Rostering Team. Understanding their role and how they fit into the Health Board will help you connect better during your chat.
✨Tip Number 2
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. This is key for a fast-paced role like this one, so be ready to share!
✨Tip Number 3
Practice your communication! Since you'll be liaising with various staff and agencies, being clear and friendly is essential. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our supportive team at Hywel Dda Health Board.
We think you need these skills to ace Nurse Bank Coordinator in Carmarthen
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Nurse Bank Team and contributing to a high-quality service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who understand what we do and how they can fit into our dynamic team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we're looking for strong communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Hywel Dda University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Nurse Bank Coordinator role. Familiarise yourself with the key responsibilities like workforce coordination and data management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved issues or collaborated with a team, as these stories will highlight your suitability for the role.
✨Demonstrate Your Problem-Solving Abilities
The job is fast-paced and requires quick thinking. Be ready to discuss specific instances where you've successfully solved problems under pressure. This could be anything from managing conflicting priorities to resolving staffing issues—show them you thrive in a busy environment!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and the Health Board's approach to bilingualism. This not only shows your interest but also helps you gauge if the role is the right fit for you.
