At a Glance
- Tasks: Support the Audiology Department with administration, patient bookings, and customer service.
- Company: Join Hywel Dda University Health Board, a leading healthcare provider in Wales.
- Benefits: Gain valuable experience in healthcare, with opportunities for personal and professional growth.
- Other info: Work in a supportive team with excellent career progression opportunities.
- Why this job: Make a difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and previous admin experience preferred.
The predicted salary is between 25020 - 30580 £ per year.
We are seeking a motivated and enthusiastic individual to join our busy Outpatient Audiology Department based at Glangwili Hospital, Carmarthen. The successful candidate will play a key role in the day-to-day administration and reception functions of the department, supporting services at Glangwili Hospital and our outreach sites.
Responsibilities will include:
- Answering telephone enquiries
- Booking and rescheduling appointments
- Welcoming and assisting patients
- Responding to emails
- Issuing hearing aid batteries and related consumables
The post holder will be responsible for arranging adult Audiology appointments using our specialist booking system, alongside undertaking a range of administrative and clerical duties to support the efficient operation of the service. They will work closely with the Audiology Manager, Office Manager and Support Manager, contributing to the achievement of key performance indicators and supporting ongoing service developments.
The ideal candidate will possess excellent communication and customer service skills, with previous experience in an administrative or clerical role. They will be organised, calm and methodical in their approach to work, with the ability to effectively manage multiple tasks and priorities in a busy environment with frequent interruptions. Experience of working within a healthcare setting, particularly in a role involving appointment scheduling, would be advantageous.
Main duties of the job include delivering a comprehensive reception and administrative support service, including:
- Answering telephone enquiries
- Welcoming patients and visitors
- Managing incoming and outgoing correspondence
- Responding to customer queries in a professional manner
Key responsibilities will include:
- Booking, cancelling, and rearranging appointments
- Using waiting lists and patient tracking systems to schedule outpatient appointments in accordance with Health Board policies
- Monitoring booking performance against key performance indicators
- Contributing to the smooth running of the service
Additional duties will include a range of clerical and receptionist tasks such as filing, photocopying, word processing, and document scanning. As an advocate for patient experience within the Audiology Department, you will be committed to delivering the highest standards of customer service, ensuring every patient receives a positive experience by placing their needs at the centre of everything we do.
Audiology Coordinator in Carmarthen employer: Hywel Dda University Health Board
Joining the NHS in Wales as a Patient Appointment Co-ordinator offers a rewarding opportunity to be part of a dedicated team that prioritises patient care and communication. With a strong emphasis on employee development, flexible working arrangements, and a supportive work culture, you will thrive in an environment that values both your professional growth and personal well-being. Additionally, the chance to engage with the community in both Welsh and English adds a unique advantage to this fulfilling role.
Contact Details:
Hywel Dda University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Audiology Coordinator in Carmarthen
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hywel Dda University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hywel Dda University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hywel Dda University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Audiology Coordinator in Carmarthen
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hywel Dda University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hywel Dda University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hywel Dda University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hywel Dda University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hywel Dda University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hywel Dda University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
