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- Tasks: Manage appointments and clerical duties in a busy Radiology department.
- Company: Join the dedicated team at Hywel Dda University Health Board.
- Benefits: Permanent position with 37.5 hours per week and supportive work environment.
- Why this job: Make a difference in patient care while developing your skills.
- Qualifications: Experience in administration and knowledge of medical terminology required.
- Other info: Opportunities for Welsh language training and career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an enthusiastic Appointments Officer and Radiology Office Manager to join the Radiology department based in Glangwili Hospital. This is a permanent, 37.5 hours per week post. The Radiology Department at Glangwili Hospital is a busy and varied department. Working with us, you will be supported and encouraged to reach your full potential within the team. The Department provides a range of diagnostic imaging services to the community.
Main duties of the job
As part of the clerical team, you are the first person that our service users encounter. Therefore, you must possess excellent communication and organisational skills and be able to prioritise your workload and meet deadlines. The position involves a range of clerical duties, including meeting and greeting the service users at the reception area, booking appointments and any other clerical duties required to provide the best service possible for the service users and community. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Person Specification
Qualifications and Knowledge
- RSA/OCR level 3 or equivalent demonstrable experience of typing
- Experience of working in an administrative / office environment.
- Knowledge of Medical / Healthcare Terminology
- Working knowledge of Radiology IT software systems
- Knowledge of medical terminology
Experience
- Experience of hospital-based IT Systems
- Experience of using Microsoft Office packages (Excel, Word, PowerPoint, Access, desktop publishing and e-mail)
- Experience of working in a busy complex environment
- Previous experience of handling verbally aggressive calls from members of the public
- Hospital or other NHS experience.
- Experience of Radiology based IT Systems
Language Skills
Welsh Speaker (level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Appointments Officer and Radiology Office Manager in Carmarthen employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointments Officer and Radiology Office Manager in Carmarthen
✨Tip Number 1
Get to know the Radiology department! Research their services and understand what they do. This will help you tailor your conversation during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for service users, being able to communicate clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider info about the department and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Hywel Dda University Health Board.
We think you need these skills to ace Appointments Officer and Radiology Office Manager in Carmarthen
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Radiology team and making a difference in the community.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background fits with what we do at Hywel Dda University Health Board!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing—especially since you'll be the first point of contact for our service users.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you have to say.
How to prepare for a job interview at Hywel Dda University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Appointments Officer and Radiology Office Manager. Familiarise yourself with the key duties mentioned in the job description, such as booking appointments and managing clerical tasks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for service users, it's crucial to showcase your excellent communication skills during the interview. Practice answering questions clearly and confidently, and consider sharing examples of how you've effectively communicated in previous roles, especially in busy environments.
✨Demonstrate Organisational Prowess
The ability to prioritise and manage your workload is essential for this position. Prepare to discuss specific strategies you've used to stay organised in past roles. You might want to mention tools or methods that have helped you keep track of appointments and deadlines, which will show you're ready to handle the demands of the job.
✨Embrace Bilingualism
If you speak Welsh, be sure to highlight this during your interview, as it's a desirable skill for the role. If you're not fluent yet, express your willingness to learn and improve your Welsh language skills. This shows your commitment to enhancing patient experiences and aligns with the Health Board's goals.
