At a Glance
- Tasks: Manage reception and admin tasks in a busy Audiology department.
- Company: Withybush Hospital, a key healthcare provider in Pembrokeshire.
- Benefits: Gain valuable experience in healthcare administration and patient support.
- Other info: Join a supportive team focused on delivering high-quality patient care.
- Why this job: Make a difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and previous admin experience required.
The predicted salary is between 30000 - 40000 £ per year.
This post offers an opportunity for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire. You will be responsible for the day‑to‑day reception and administration of the department and its two outreach sites.
In the Audiology department you will help and support patients by:
- Answering telephone calls
- Booking and rescheduling appointments
- Welcoming patients when they come to see an Audiologist
- Answering emails
- Issuing hearing aid batteries and associated consumables
You will be responsible for booking adult Audiology clinics via our bespoke booking system and undertake a variety of general clerical duties to ensure the smooth running of the Audiology department. You will support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments, develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.
You will provide a reception and administrative support service including:
- Answering the telephone
- Greeting customers
- Dealing with incoming/outgoing mail
You will work closely with the larger Audiology team and continually improve service delivery. You will maintain an advocacy role for Patient Experience in the Audiology department, delivering high‑quality service to every patient and putting the patient at the heart of everything we do.
Qualifications
It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You must be able to work in a calm, logical, and methodical way while multi‑tasking and handling frequent interruptions. Experience working within a healthcare setting would be an advantage, as would previous call‑centre experience due to the volume of calls the department handles.
Audiology Co-ordinator employer: Hywel Dda University Health Board
Withybush Hospital offers a supportive and dynamic work environment for Audiology Co-ordinators, where you can make a meaningful impact on patient care in the beautiful Pembrokeshire region. Our commitment to employee growth is reflected in ongoing training opportunities and a collaborative culture that values teamwork and innovation. Join us to be part of a dedicated team that prioritises patient experience and delivers high-quality service in a friendly and professional setting.
Contact Details:
Hywel Dda University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Audiology Co-ordinator
✨Tip Number 1
Get to know the Audiology department! Research the services they offer and understand their patient care philosophy. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with patients and staff, we recommend doing mock interviews with friends or family. Focus on being clear, friendly, and professional – just like you would be at the reception desk.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work in the Audiology department or similar roles. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join our team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Audiology Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and communication. We want to see how your skills match the responsibilities of the Audiology Co-ordinator role, so don’t be shy about showcasing your past achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in the Audiology department and how you can contribute to improving patient experiences. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Multi-tasking Skills:In your application, mention specific examples of how you've successfully managed multiple tasks at once. This role requires a calm and methodical approach, so let us know how you handle busy environments and interruptions with ease!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hywel Dda University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Audiology Co-ordinator. Familiarise yourself with the day-to-day tasks mentioned in the job description, like booking appointments and managing patient interactions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Think about times when you handled difficult situations calmly or improved service delivery through your communication. This will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
As an Audiology Co-ordinator, you'll need to juggle multiple tasks. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. You could share specific strategies you use to stay organised, such as using digital tools or creating checklists to ensure nothing falls through the cracks.
✨Emphasise Patient-Centric Approach
The role requires a strong focus on patient experience, so be prepared to talk about how you would advocate for patients in the Audiology department. Share any relevant experiences where you put the needs of patients first and how you contributed to improving their overall experience. This will show that you align with the department's values.
