At a Glance
- Tasks: Join our team to provide top-notch support and training for digital systems.
- Company: Hywel Dda University Health Board, committed to quality healthcare.
- Benefits: Gain valuable experience, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with travel between sites and potential for Welsh speakers.
- Why this job: Make a real difference in healthcare by empowering staff with essential tech skills.
- Qualifications: Degree or equivalent experience in training and application support required.
The predicted salary is between 30414 - 36989 £ per year.
An opportunity to join the Application Support team at Band 5 has become available.
The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality.
Experience of working with systems and providing application support is essential.
The role suits a dynamic and reliable individual who is capable of working independently or as part of a team.
The candidate must possess good written and verbal communication skills as well as be able to meet deadlines.
Main duties of the job
- Provide a comprehensive training service on new and existing Clinical Applications.
- Responsible for delivering and supporting all aspects of Application Support training.
- Undertake acceptance testing of supported applications.
- Support a second line help-desk function within the Health Board.
- Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance.
- Provide Business Change assistance to informatics projects.
- Provide Application training to all levels of staff who use the clinical systems.
- Liaise with Heads of Departments to arrange for staff to be released for training.
- Liaise with Heads of Department to arrange for staff to be released for user acceptance testing.
- Appraise / analyse new modules before any major updates connect to the live systems.
- Be responsible for updating application training materials including e Learning modules and user guides.
The ability to communicate in Welsh is desirable for this post.
Qualifications and Knowledge
- Educated to Degree standard or Equivalent
- Training qualification or considerable relevant experience within a training environment
- An understanding of process mapping
- In depth knowledge of Patient administration and clinical systems
Experience
- Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome.
- Experience providing application support
- Experience of training administration such as scheduling courses, recording attendance, feedback from delegates and preparing all necessary materials and paperwork prior to courses
- Experience of producing reports on training activity for audit purposes
- Experience of designing and delivering bespoke Clinical System training courses to support the Health Board's operational needs
- Project management
- Other
- Flexible approach to needs of the service
- Ability to travel between sites in a timely manner
- Welsh Speaker (Level 1)
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Application Support Specialist employer: Hywel Dda University Health Board
Joining the NHS in Wales as a Patient Appointment Co-ordinator offers a rewarding opportunity to be part of a dedicated team that prioritises patient care and communication. With a strong emphasis on employee development, flexible working arrangements, and a supportive work culture, you will thrive in an environment that values both your professional growth and personal well-being. Additionally, the chance to engage with the community in both Welsh and English adds a unique advantage to this fulfilling role.
Contact Details:
Hywel Dda University Health Board Recruitment Team
