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For Companies At a Glance
- Tasks: Support users of digital systems and provide training on clinical applications.
- Company: Join the Hywel Dda University Health Board team making a difference in healthcare.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Why this job: Be part of a team that enhances healthcare through technology and user support.
- Qualifications: Experience in application support and strong communication skills are essential.
- Other info: Dynamic role with a chance to work independently and collaboratively.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Application Support Specialist role at Hywel Dda University Health Board
This post is a Fixed Term/ Secondment until 31/03/2026 due to funding. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
Overview
An opportunity to join the Application Support team at Band 5 has become available. The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality. The successful candidate will support the roll out of new Digital Applications – Digital Maternity Cymru and Open Eyes.
Responsibilities
- Provide a comprehensive training service on new and existing Clinical Applications.
- Deliver and support all aspects of Application Support training.
- Undertake acceptance testing of supported applications.
- Support a second line help-desk function within the Health Board.
- Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance.
- Provide Business Change assistance to informatics projects.
- Provide Application training to all levels of staff who use the clinical systems.
- Liaise with Heads of Departments to arrange for staff to be released for training.
- Liaise with Heads of Department to arrange for staff to be released for user acceptance testing.
- Appraise / analyse new modules before any major updates connect to the live systems.
- Be responsible for updating application training materials including eLearning modules and user guides.
Requirements / Qualifications
- Experience of working with systems and providing application support is essential.
- The role suits a dynamic and reliable individual who is capable of working independently or as part of a team.
- Good written and verbal communication skills and the ability to meet deadlines.
- Must be able to work as part of a team or independently as required.
Organisation and Services
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with local authorities and public, private and third sector colleagues, including volunteers.
Our Services Are Provided In
- Four main hospitals: Bronglais Hospital; Glangwili Hospital; Prince Philip Hospital; Withybush Hospital
- Five community hospitals and two integrated care centres
Contact for details
Name: Chris Haines
Job title: Application Support Manager
Email: chris.haines@wales.nhs.uk
Telephone: 01267 616945
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Hospitals and Health Care
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Application Support Specialist employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Hywel Dda University Health Board on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. Think about your past experiences and how they relate to the role. We want you to shine, so rehearse your answers until you're confident!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how you’ve tackled challenges and what you’ve learned along the way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Hywel Dda University Health Board.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Application Support Specialist. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since good written and verbal communication is key for this role, don’t shy away from showcasing these skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Relevant Experience: If you've got experience working with systems and providing application support, make it front and centre in your application. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Hywel Dda University Health Board
✨Know Your Applications
Familiarise yourself with the specific digital systems mentioned in the job description, like Digital Maternity Cymru and Open Eyes. Understanding their functionalities will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since the role requires good written and verbal communication skills, prepare to demonstrate these during the interview. Think of examples where you've effectively communicated complex information or trained others, as this will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle application support issues. Practice articulating your thought process and solutions clearly, as this will showcase your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or upcoming projects. This not only shows your enthusiasm for the role but also helps you gauge if the environment is the right fit for you.
