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- Tasks: Provide essential admin support in a busy mental health ward, ensuring smooth operations.
- Company: Join Hywel Dda University Health Board, dedicated to quality healthcare services.
- Benefits: Flexible hours, supportive environment, and opportunities for professional growth.
- Other info: Bilingual candidates are encouraged; training available for Welsh language skills.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Experience in administration and strong organisational skills required.
The predicted salary is between 23900 - 25000 £ per year.
An opportunity has arisen for an enthusiastic and motivated Ward Clerk to join the team on Enlli Ward at Bronglais General Hospital. This post is a key front-of-house role within a busy inpatient ward environment, providing comprehensive administrative support to the multidisciplinary team in the delivery of safe, effective and high-quality patient care.
The post is 37.5 hours per week, Monday to Friday 09:00am - 17:00pm. The successful candidate will be required to demonstrate excellent organisational skills and the ability to manage competing demands in a fast-paced clinical setting. You will contribute significantly to the efficient day-to-day running of the ward, providing administrative and clerical support to nursing staff, medical staff and allied health professionals, as well as acting as a first point of contact for patients and their relatives, both face-to-face and via the telephone.
Main duties of the job
- The role involves a range of administrative tasks including maintaining patient records both paper and electronic.
- Handling telephone and face-to-face enquiries.
- Processing incoming and outgoing post.
- Coordinating appointments.
We're looking for someone who is proactive, a good team player, and capable of working independently when required. Flexibility, reliability, and a positive attitude are important qualities for success in this role.
The ability to speak Welsh is desirable; however, we welcome applications for both Welsh and English speakers.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest.
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire.
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings.
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers.
- Numerous mental health and learning disabilities services.
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 03/06/2026.
Person Specification
Qualifications and Knowledge
- NVQ2 or equivalent demonstrable experience of administrative/office skills and knowledge.
- ECDL or equivalent experience and/or qualifications.
Experience
- Previous office administration experience.
- Experience with using IT systems.
- Experience of working within the NHS.
Language Skills
- Welsh speaker (Level 1).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Ward Clerk - Mental Health & Learning Disabilities in Aberystwyth employer: Hywel Dda University Health Board
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk - Mental Health & Learning Disabilities in Aberystwyth
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Enlli Ward and the staff. Understanding their roles and how you can support them will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! As a Ward Clerk, you'll be the first point of contact for patients and their families. Role-play common scenarios with a friend to boost your confidence in handling enquiries face-to-face and over the phone.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed competing demands in previous roles. This will highlight your ability to thrive in a fast-paced clinical setting.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right from the start. Plus, it’s super easy!
We think you need these skills to ace Ward Clerk - Mental Health & Learning Disabilities in Aberystwyth
Some tips for your application 🫡
Show Your Organisational Skills: In your application, make sure to highlight your organisational skills. We want to see how you can juggle multiple tasks in a busy environment, just like the role requires!
Be Proactive and Positive: Let us know about times when you've taken the initiative or maintained a positive attitude in challenging situations. This is key for success on Enlli Ward!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Mention specific duties from the role that excite you and how your experience aligns with them.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Hywel Dda University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with the key tasks like maintaining patient records and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed competing demands. Think about how you prioritised tasks in a busy environment and be ready to share those stories.
✨Practice Your Communication Skills
As a first point of contact for patients and their relatives, strong communication is essential. Practice answering common interview questions clearly and confidently. If you can speak Welsh, don’t hesitate to showcase that skill during the interview!
✨Demonstrate Your Team Spirit
Being a good team player is crucial in a multidisciplinary setting. Prepare to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to a positive team dynamic or supported colleagues in achieving shared goals.