At a Glance
- Tasks: Provide frontline admin support in a busy emergency department and assist patients.
- Company: Join Hywel Dda University Health Board, a leading NHS healthcare provider.
- Benefits: Gain valuable experience in healthcare while working flexible shifts.
- Other info: Opportunity for career growth in a supportive bilingual environment.
- Why this job: Make a real difference by helping patients in urgent situations.
- Qualifications: Experience in customer service or admin is a plus; GCSEs in English and Maths required.
The predicted salary is between 23900 - 25600 € per year.
This post is a Fixed Term/Secondment until 31/05/2027 to cover maternity leave. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
The Emergency & Urgent Care Centre (EUCC) is looking for a receptionist to join their team, to provide frontline administrative support in a busy emergency department and act as the first point of contact for patients, relatives and staff to ensure the smooth running of the department. The role requires you to work shift patterns to include days, nights and weekends.
Main duties of the job:
- Register all patients accurately on arrival
- Maintain and update patient records and systems, ensuring correct filing, tracking and transfer of patient notes
- Answer telephone queries politely and efficiently and relay appropriate information to clinical staff
- Refer clinical queries to nurses where necessary
- Alert the nurse-in-charge if a patient appears acutely unwell or in distress, and report concerns about patient wellbeing promptly
- Greet and direct patients and visitors, providing reassurance in stressful situations and handling complaints or sensitive queries appropriately
- Work under pressure and in emergency situations, maintaining a high level of accuracy and attention to detail
- Work independently or as part of a team, with experience in admin/reception desirable but not always essential
- Regular contact with patients in distress, relatives and clinical staff (nurses and doctors)
- Ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome
About us:
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire and bordering counties. We have over 13,000 staff and provide primary, community, in‑hospital, mental health and learning disabilities services. Our services are provided in four main hospitals (Bronglais, Glangwili, Prince Philip, Withybush), five community hospitals, integrated care centres, general practices, dental practices, community pharmacies and other facilities.
You will find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting bilingualism and welcomes applications from Welsh speakers. Interviews will be held on 03/06/2026.
Person Specification:
Experience:
- Essential: Recent experience in a receptionist/administrative/retail/hospitality or voluntary role with the public.
- Desirable: Experience of face‑to‑face working with the general public, customer services, NHS experience.
Qualifications and Knowledge:
- Essential: GCSE in English and Mathematics or NVQ 2 (or equivalent) and literacy commensurate with responsibilities.
- Desirable: Knowledge of IT patient administration systems and hospital departments.
Other:
- Essential: Flexible approach to the needs of the service.
Language Skills:
- Desirable: Welsh speaker (Level 1).
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship will be considered alongside all other applications.
Employer details:
Hywel Dda University Health Board
Bronglais General Hospital
Caradog Road
Aberystwyth
SY23 1ER
United Kingdom
Employer's website: https://hduhb.nhs.wales/
Receptionist: Emergency & Urgent Care Centre in Aberystwyth employer: Hywel Dda University Health Board
Hywel Dda University Health Board is an exceptional employer, offering a supportive work environment where employees can thrive in their roles while making a meaningful impact on the community's health. With a commitment to employee development and bilingualism, staff have access to various growth opportunities and are encouraged to enhance their skills in a dynamic healthcare setting. Located in the picturesque region of Aberystwyth, employees enjoy a fulfilling work-life balance amidst stunning natural surroundings.
Contact Detail:
Hywel Dda University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist: Emergency & Urgent Care Centre in Aberystwyth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hywel Dda University Health Board. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a receptionist.
✨Tip Number 3
Show off your people skills! As a receptionist, you'll be the first point of contact for patients and visitors. Be ready to share examples of how you've handled stressful situations or provided excellent customer service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at the Emergency & Urgent Care Centre.
We think you need these skills to ace Receptionist: Emergency & Urgent Care Centre in Aberystwyth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a receptionist in an emergency department. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Emphasise your customer service skills and any relevant experience you've had in busy environments. We want to see how you can handle pressure and maintain a high level of accuracy, so share specific examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive your application directly and can process it efficiently. Plus, it shows you're serious about joining our team.
How to prepare for a job interview at Hywel Dda University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in an emergency and urgent care centre. Familiarise yourself with the key duties like patient registration, handling queries, and alerting staff about patient wellbeing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for patients and their families, strong communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling sensitive situations or complaints, as these are likely to come up in your day-to-day work.
✨Showcase Your Ability to Work Under Pressure
Working in an emergency department can be hectic, so it's crucial to convey your ability to stay calm and focused under pressure. Think of examples from your past experiences where you've successfully managed stressful situations, whether in a previous job or during volunteer work. This will highlight your resilience and suitability for the role.
✨Highlight Your Teamwork Experience
This role requires collaboration with clinical staff and other team members. Be ready to discuss your experience working in teams, especially in fast-paced environments. Share specific examples of how you've contributed to a team's success, as this will show that you can work well with others in a busy setting.
