At a Glance
- Tasks: Provide top-notch technical support and training to customers using cutting-edge software.
- Company: Join Eskimo EPOS, a leader in customised point-of-sale solutions.
- Benefits: Earn up to £29,000, enjoy hybrid work, and benefit from professional growth opportunities.
- Other info: Collaborative team environment with exciting career advancement potential.
- Why this job: Make a real impact by enhancing customer experiences with innovative technology.
- Qualifications: 3+ years of technical experience and excellent communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
Company Overview
Eskimo EPOS is the industry leader in cutting-edge customised point-of-sale software solutions for retailers. Our comprehensive software suite and high-quality hardware enable businesses to optimise operations and deliver exceptional customer experiences. With a clear vision for the future and a strong commitment to customer service, we offer an exciting opportunity for a Technical Support Specialist to join our friendly team. As part of our team, you'll play a vital role in providing top-notch technical support and training to our valued customers, while contributing to our ongoing success and growth. At Eskimo EPOS, we prioritise putting the customer at the heart of everything we do.
Position Overview
As a Technical Support Specialist, you will play a crucial role in ensuring our customers receive outstanding technical assistance and training. From handling inbound queries to preparing new hardware and conducting product training, your expertise will directly contribute to the success of our customers' businesses. You will have the opportunity to work closely with our Support Manager, actively contribute to software testing, and maintain the highest standards of data security. Your exceptional communication skills, problem-solving mindset, and attention to detail will make you an invaluable asset to our team.
Key Responsibilities:
- Provide exceptional technical support for Eskimo EPOS in-house software, including software setup for new customers, updating systems to the latest release, and diagnosing and resolving customer-reported issues.
- Assist customers in effectively using Eskimo software through telephone training and demonstrations.
- Contribute significantly to software testing before its release, ensuring the highest quality standards.
- Set up new hardware for customers and promptly address any hardware-related issues.
- Offer support for Eskimo-approved third-party software and payment services.
- Stay up to date with the latest features of Eskimo software to deliver effective training to customers when required.
- Provide website support, including setting up the website on Eskimo's online servers, diagnosing data-related issues, performing minor changes, and installing updates.
- Collaborate with the Support Manager to maintain the efficient functioning of Eskimo infrastructure.
- Assist in optimising the performance of Eskimo EPOS personnel by providing technical guidance and support.
- Keep the internal company CRM/ticket software up to date at all times.
Qualifications & Skills:
- 3+ years of recent hands-on technical experience, preferably with a technical qualification or certification, but not essential.
- Excellent social skills and the ability to maintain and strengthen customer relationships.
- Active listening skills to understand customer needs and provide appropriate solutions.
- Exceptional communication skills across various channels (email, telephone, video calling, in-person) with both internal teams and external stakeholders.
- Adaptability to embrace technological advancements and drive internal and external improvements.
- Strong problem-solving abilities, particularly in the area of problem diagnosis.
- Effective organisation, prioritisation, and multitasking skills to meet deadlines and appointments.
- Keen attention to detail and a methodical approach, especially in troubleshooting and diagnosing issues.
- Commercial awareness when interacting with customers and suppliers to protect the company's interests while identifying sales opportunities.
- Open mindset to identify cross-sell and upsell opportunities for existing and additional products.
- Strong administrative skills with a focus on following issues from diagnosis to resolution from the customer's perspective.
- Collaborative team player, actively contributing to resolving issues and meeting customer expectations.
Technical Skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Sound knowledge of Microsoft SQL Server Management Studio.
- Familiarity with various Windows-based operating systems, up to the current iteration.
- Experience in network-related software and hardware, such as routers, cabling, VPN setups, and virtual machines/servers.
- Possession of a full, valid driving license.
Benefits
- Competitive salary up to £29,000 (depending on exp)
- Pension is paid by the company at the highest rate of 8%
- Opportunities for professional growth and development within a rapidly expanding company.
- Hybrid/flexible working available once training is complete
- On-site parking
- And new benefits coming online soon
The role description is not exhaustive and will be subject to periodic review and amendments to meet the evolving needs of our business. Your active participation in this process will be valued, and we strive to reach a mutual agreement on any changes.
Join Eskimo EPOS today and take your technical support career to the next level. Apply now and become an integral part of a team dedicated to delivering outstanding customer experiences.
Technical Support Specialist (Customer Experience) in Bournemouth employer: Hyve Talent
Eskimo EPOS is an exceptional employer located in Parley, Dorset, offering a vibrant work culture that prioritises customer satisfaction and teamwork. With competitive salaries, a generous pension scheme, and opportunities for professional growth within a rapidly expanding company, employees are empowered to thrive in their roles. The hybrid working model and on-site parking further enhance the work-life balance, making Eskimo EPOS a fantastic place to build a rewarding career in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (Customer Experience) in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hyve Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hyve Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist (Customer Experience) in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hyve Talent:Your cover letter is your chance to shine! Tell us why you want to work at Hyve Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hyve Talent!
How to prepare for a job interview at Hyve Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
