Senior Event Operations Manager- Fintech Meetup Europe

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms.

A bit about you: First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

ABOUT FINTECH MEETUP EUROPE: Fintech Meetup Europe is a next-generation fintech event built for scale, efficiency, and impact. Powered by our proprietary meetings platform, it enables over 25,000 double opt-in 1:1 meetings, replacing traditional exhibition booths with structured, high-ROI networking. At its core is Europe’s largest hosted meetings programme for fintech, bringing together senior decision-makers from banks, financial institutions, retailers, merchants, and investors. This highly curated format requires seamless, tech-enabled execution, precise attendee flow, and best-in-class operational delivery to ensure every connection happens on time, in the right place, and with measurable value.

A bit about the role: The Senior Event Operations Manager will lead the end-to-end planning and execution of Fintech Meetup Europe’s operational delivery. For this incredible launch, you’ll be responsible for creating a seamless, high-quality experience across every aspect of the event, from venue build and AV to registration, signage, meet-up logistics, and customer flow. This is a hands-on, high-impact role, ideal for a solutions-oriented events professional with experience in managing and optimising budgets. You’ll work closely with the Event Director, internal teams, and external partners to manage all technical and logistical components of the event, ensuring excellence across every touchpoint.

• 5+ years in B2B event operations, with a proven track record delivering high-quality, large-scale events
• Experience owning complex logistics, vendor contracts, and AV delivery
• Strong commercial awareness and ability to balance operational excellence with cost control
• Experience delivering tech-enabled event programmes (hosted meetings, matchmaking, mobile platforms)
• Strong project management skills, confident managing timelines, budgets, suppliers, and internal teams
• High attention to detail, pro-active mindset, and calm under pressure
• Confident communicator who builds strong relationships with venues, vendors, and internal stakeholders
• Comfortable working in fast-paced environments and navigating ambiguity in a launch context
• Proficient in operational tools and platforms (e.g., floorplan software, budgeting tools, Google Workspace)

Here’s what we’re looking for from you:

• End-to-End Event Delivery: Own the planning and execution of all logistical elements; venue, build, health & safety, signage, registration, security, and customer experience. Manage relationships with key sponsor delivery suppliers (e.g. signage, turnkey packages, digital media) to ensure consistent service, quality, and delivery. Act as main point of contact with venue operations teams to align floorplans, services, and on-site operations. Ensure clear documentation and communication with all third-party providers.
• AV & Content Operations: Lead AV and staging operations for all content sessions, sponsor stages, and on-site activations, ensuring technical excellence and smooth speaker experiences.
• 1:1 Meetings Programme: Oversee the technical and logistical setup of the hosted meetings programme, ensuring layout, scheduling, and systems support thousands of high-value meetings.
• Attendee Flow & Experience: Optimise the onsite journey across key zones including registration, content sessions, networking, lounges, and meet-up areas.
• Inventory Management: In conjunction with Event Director, create sponsorship inventory that delivers on revenue targets and reflects the brand personality and sponsor expectations. Support and drive the development of bespoke sponsor inventory packages for Key Accounts, with a strong focus on commercial viability and delivery feasibility.
• Sponsor Experience & Relationship: Own the planning and implementation of detailed sponsor delivery schedules and production timelines to ensure all assets and activations delivered to a high standard, on time and within budget. Work with clients and vendors to align deliverables, obtain necessary documentation, and manage timely sign-off processes. Continuously seek opportunities to enhance the sponsor experience, operational efficiency, and commercial value. Ensure sponsor reference materials, contact records (e.g. CRM), and internal tracking systems are accurate and consistently maintained. Oversee onboarding and communications for sponsors, ensuring clarity, responsiveness, and consistency across all communications.
• Show Features & Brand Execution: Collaborate with Marketing to deliver compelling show features and cohesive signage that reflect the brand and support the customer journey.
• Budget Management: Own budget and vendor invoicing, within operational scope, ensuring accurate forecasting, effective cost control, timely reconciliation, and optimisation of spend. Source and evaluate vendor quotes, ensuring competitive pricing and value. Identify and manage financial risks proactively and provide budget updates to senior stakeholders.
• Health & Safety: Lead risk assessments, contractor management and emergency planning, working closely with venue, suppliers and wider Hyve team, to ensure compliance with venue regulations and Hyve policies. Promote a positive Health & Safety culture by encouraging accountability, clear communication and training, making sure safety is part of everyday decision-making.
• Process Improvement: Continuously identify opportunities for operational efficiencies, smarter systems, and best practice workflows, ensuring future scalability and quality control.
• Leadership & Team Growth: Line manage the Operations team, from day to day, remit and oversight, to annual reviews and progression planning. Ensuring they have all the required resources and knowledge to thrive within their role. Lead by example in high-pressure situations, setting the standard for communication, organisation, and responsiveness.
• Internal Collaboration: Partner with cross-functional teams (Sales, Community, Content, Sponsor Ops) to ensure every area of the event is operationally aligned and well-executed. Contribute to wider operational strategy discussions and ideas and suggestions on how to evolve sponsor delivery across the brand.

Ready to make some great experiences? Your Hyve adventure begins with one click-Apply now!