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- Tasks: Support the operations team in planning and delivering exciting events.
- Company: Join Hyve Group, a leader in connecting global industry communities through innovative events.
- Benefits: Enjoy a hybrid work model, social events, and professional development opportunities.
- Why this job: Be part of a vibrant culture that values diversity and teamwork while making impactful connections.
- Qualifications: Strong attention to detail, excellent communication skills, and a passion for event management required.
- Other info: Opportunity to work with renowned brands like Shoptalk and Bett.
The predicted salary is between 28800 - 43200 £ per year.
About Hyve
We believe that when people come together, powerful things happen. Hyve Group Ltd connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.
Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.
Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Bett, Mining Indaba, and Retail Meetup.
#LifeAtHyve
At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together. We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging. Our hybrid working model ensures we respect our peoples’ work/life balance.
Human connections are our specialty, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.
Key Responsibilities:
- Work alongside the operations team to deliver the event plan from pre-show planning to onsite delivery.
- Assist the Operations Manager in updating and maintaining the exhibition floorplan, preparing and sending accurate exhibitor lists to contractors, maintaining the event manual and show documents.
- Be the main point of contact for exhibitors and some contractors throughout the event cycle, providing high levels of customer service at all times.
- Organise accommodation requirements for the show team.
- Actively listen and identify customer needs and deliver excellent customer service at every interaction.
- Have an appreciation of the show budgeting system.
- Understand and implement the Health & Safety systems both around the office and onsite.
- Work with colleagues to achieve best practice in terms of operational planning and Customer Service.
- Be proactive in exchanging information with other departments and provide assistance where requested.
- Ensure all Hyve offices onsite are fully equipped with furniture, IT and other items as per team requirements.
- Arrange logistics of items pre show and onsite, ensuring items delivered to the correct place at the right time
- Manage the gofer schedule and give them detailed briefings.
- Ensure the smooth running and management of the onsite organiser’s office, and fully brief the assisting staff.
- Other ad-hoc duties as required to organise the show, alongside the wider operations team
About you:
- Outstanding attention to detail and accuracy, excellent administrative skills, a confident communicator, with the ability to prioritise.
- Excellent time management – hard working with a sense of urgency.
- A passion for event management and customer service.
- Team player – get involved, it’s the best way to work together!
- Computer literate, including Excel, Word and Outlook.
Operations Coordinator (FTC) employer: Hyve Group
Contact Detail:
Hyve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator (FTC)
✨Tip Number 1
Familiarise yourself with the event management industry and Hyve's specific events. Understanding the nuances of their major events like Shoptalk or Bett can give you an edge in interviews, as you'll be able to speak knowledgeably about their operations and customer service expectations.
✨Tip Number 2
Network with current or former employees of Hyve on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific skills they value, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock event plan or timeline. This will not only showcase your attention to detail but also your proactive approach to event management, which is crucial for the Operations Coordinator role.
✨Tip Number 4
Highlight your customer service experience during any interactions with the recruitment team. Since the role involves being the main point of contact for exhibitors, showcasing your ability to manage relationships and deliver excellent service will set you apart.
We think you need these skills to ace Operations Coordinator (FTC)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Hyve Group's values and culture. Highlight how your personal values align with theirs in your application, especially focusing on teamwork, passion, and diversity.
Tailor Your CV: Make sure your CV reflects relevant experience in operations and event management. Emphasise your administrative skills, attention to detail, and customer service experience, as these are key for the Operations Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for event management and your ability to work collaboratively. Use specific examples from your past experiences to demonstrate your skills and how they relate to the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hyve Group
✨Show Your Passion for Events
Make sure to express your enthusiasm for event management during the interview. Share any relevant experiences or projects you've been involved in, highlighting how they align with Hyve's mission of connecting communities through events.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, prepare examples that showcase your attention to detail. Discuss how you've successfully managed complex tasks or projects where precision was key, and be ready to explain your methods.
✨Highlight Your Customer Service Skills
As a main point of contact for exhibitors, excellent customer service is crucial. Prepare to discuss situations where you went above and beyond to meet customer needs, and how you handled any challenges that arose.
✨Emphasise Team Collaboration
Hyve values teamwork, so be prepared to talk about your experiences working in teams. Share specific examples of how you contributed to group success and how you communicate effectively with colleagues across different departments.
