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- Tasks: Support the operations team in planning and delivering exciting events.
- Company: Join Hyve Group, a leader in connecting global industry communities through innovative events.
- Benefits: Enjoy a hybrid work model, social events, and professional development opportunities.
- Why this job: Be part of a vibrant culture that values diversity and teamwork while making impactful connections.
- Qualifications: Strong attention to detail, excellent communication skills, and a passion for event management required.
- Other info: This is a fixed-term contract role with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
About Hyve
We believe that when people come together, powerful things happen. Hyve Group Ltd connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities. Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Bett, Mining Indaba, and Retail Meetup.
#LifeAtHyve
At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together. We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging. Our hybrid working model ensures we respect our peoples’ work/life balance. Human connections are our specialty, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.
Key Responsibilities:
- Work alongside the operations team to deliver the event plan from pre-show planning to onsite delivery.
- Assist the Operations Manager in updating and maintaining the exhibition floorplan, preparing and sending accurate exhibitor lists to contractors, maintaining the event manual and show documents.
- Be the main point of contact for exhibitors and some contractors throughout the event cycle, providing high levels of customer service at all times.
- Organise accommodation requirements for the show team.
- Actively listen and identify customer needs and deliver excellent customer service at every interaction.
- Have an appreciation of the show budgeting system.
- Understand and implement the Health & Safety systems both around the office and onsite.
- Work with colleagues to achieve best practice in terms of operational planning and Customer Service.
- Be proactive in exchanging information with other departments and provide assistance where requested.
- Ensure all Hyve offices onsite are fully equipped with furniture, IT and other items as per team requirements.
- Arrange logistics of items pre show and onsite, ensuring items delivered to the correct place at the right time.
- Manage the gofer schedule and give them detailed briefings.
- Ensure the smooth running and management of the onsite organiser’s office, and fully brief the assisting staff.
- Other ad-hoc duties as required to organise the show, alongside the wider operations team.
About you:
- Outstanding attention to detail and accuracy, excellent administrative skills, a confident communicator, with the ability to prioritise.
- Excellent time management – hard working with a sense of urgency.
- A passion for event management and customer service.
- Team player – get involved, it’s the best way to work together!
- Computer literate, including Excel, Word and Outlook.
Operations Coordinator (FTC) employer: Hyve Group
Contact Detail:
Hyve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator (FTC)
✨Tip Number 1
Familiarise yourself with Hyve's events and their unique characteristics. Understanding the specific needs of each event will help you demonstrate your passion for event management during any discussions.
✨Tip Number 2
Network with current or former employees of Hyve on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your interactions.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've successfully managed multiple tasks in previous roles. Be ready to share specific examples that highlight your attention to detail and ability to prioritise effectively.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you went above and beyond for clients or colleagues. This will demonstrate your commitment to delivering excellent service, a key aspect of the Operations Coordinator role.
We think you need these skills to ace Operations Coordinator (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and event management. Use keywords from the job description, such as 'customer service', 'attention to detail', and 'time management' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for event management and customer service. Mention specific experiences that align with the responsibilities listed in the job description, and express your enthusiasm for working at Hyve.
Showcase Your Skills: In your application, emphasise your administrative skills and proficiency in tools like Excel, Word, and Outlook. Provide examples of how you've successfully managed projects or events in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hyve Group
✨Show Your Passion for Events
Make sure to express your enthusiasm for event management during the interview. Share any relevant experiences or projects you've been involved in, as this will demonstrate your genuine interest in the role and the industry.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss specific examples where your attention to detail made a difference. This could include managing budgets, coordinating logistics, or ensuring customer satisfaction.
✨Demonstrate Strong Communication Skills
As a main point of contact for exhibitors and contractors, effective communication is key. Practice articulating your thoughts clearly and confidently, and consider preparing examples of how you've successfully communicated in past roles.
✨Prepare for Teamwork Questions
Since the role requires collaboration with various departments, be ready to discuss your experience working in teams. Think of instances where you contributed to a group project or helped resolve conflicts, showcasing your ability to work well with others.
