Event Operations Manager (Sponsorships) in London

A bit about us

We’re Hyve – organiser of the world’s fastest‑growing and most forward‑thinking B2B events.

As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies – helping them enter new markets, accelerate growth and connect with the people who matter most.

About Shoptalk

Our 10,000 attendees tell us each year that Shoptalk and Groceryshop are the retail industry’s best events, consistently describing their experiences as amazing, educational, energizing, exciting, insightful, inspiring, productive, and fun.

These events provide platforms for large retailers and branded manufacturers, startups, tech companies, investors, media and analysts to learn, network and evolve.

Shoptalk’s portfolio also includes industry‑leading virtual Retail Meetups.

About the role

Shoptalk is looking for a Sponsorship Operations Manager who will primarily focus on sponsorship delivery at Shoptalk Spring & Groceryshop.

The role is responsible for successfully managing sponsorship delivery, developing new sponsorship opportunities and their strategic implementation, and leading the team during onsite event delivery.

The Manager will travel to Shoptalk Spring and Groceryshop events.

Responsibilities

• Work closely with the sales, retailer & brand, and attendee experience teams to manage the delivery of sponsor partnerships at the show.
• Develop and maintain efficient processes for delivering all Shoptalk & Groceryshop sponsorships, including relationships with vendors, venues and execution of sponsor activations onsite.
• Support the Meetup Program execution, including onboarding and customer service communications.
• Manage the delivery of sponsored features and activations from the RFP tender process to the onsite build.
• Lead the planning and operational delivery of awards programs, content features and special event elements (e. g., receptions, lounges, ceremonies).
• Develop timelines, production schedules and briefing documents for project elements as required.
• Manage and update the sponsorship operations budget for your areas of responsibility.
• Produce clear and accurate operational documentation relating to sponsorship and project delivery.
• Work closely with the Director of Sponsorship Operations, Event Director & VP of Operations to update and manage the show floor throughout the show cycle.
• Coordinate tasks and maintain relationships with suppliers and contractors for associated sponsorships and special features (signage, branding, furniture, AV, etc.).
• Lead offsite sponsored events from RFP tender to onsite execution.
• Lead the procurement, outlining, management and execution of custom lounges and activations at the event.
• Travel & Onsite Responsibilities
• Attend all events within your remit (where requested by the Director of Sponsorship Operations), ensuring full delivery of sponsor benefits and special projects from procurement to breakdown.
• Provide onsite leadership for sponsor‑related requirements, troubleshooting issues and maintaining high standards under pressure.

Qualifications

• Minimum 3–5 years of event management experience working with event sponsors & exhibit operations.
• Ability to work US EST hours.
• Ability to communicate with senior‑level executives.
• Strong project‑management skills and attention to detail.
• Ability to manage multiple deadlines simultaneously and execute logistical tasks quickly and analytically.
• Proficiency in spreadsheets, Excel and standard office software.
• Strong focus on quality and customer experience.
• Self‑motivated, willing to take on new tasks and able to multitask in a fast‑changing environment.
• Interest in learning about the retail and e‑commerce industries.
• Availability to work hybrid up to 3 days in the office.
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