Client Relations Manager

About Hyve

We believe that when people come together, powerful things happen. Hyve Group Ltd connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.

Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.

Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Bett, Mining Indaba, and Retail Meetup.

#LifeAtHyve

At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.

We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.

Our hybrid working model ensures we respect our peoples’ work/life balance.

Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.

About the Energy Transition Portfolio

Through our market-leading events – Investing in Mining Indaba and 121 events – we are playing a pivotal role in the socio-economic development of Africa. Working with our communities from around the world, we create and facilitate game-changing business opportunities which inspire industries to develop and deliver a more sustainable world for us all.

As part of your job, you’ll be:

• Supporting the delivery of an outstanding client experience for our clients across the Energy Transition portfolio
• Leading on Government Key Account delivery with a focus on project management of key partnerships including: execution of networking, branding (features) and bespoke sponsorship deliverables – and liaising with Operations on exhibitor (stand/Pavilion) deliverables where relevant.
• Special project delivery (to be agreed with Head of Government Partnerships)
• Leading on delivery of SPEX comms for Government clients, executing strategy and plan as agreed with the Project Director.
• Working alongside the wider Client Relations team, support the coordination of client-focused PR and social campaigns alongside our marketing team with the aim of developing comprehensive post-event reports that clearly demonstrate ROI for our Government key accounts.
• Supporting Head of Government Partnerships to deliver and fulfil contracted deliverables for Government-focused strategic partnerships
• Supporting Project Director and the Sales team with key account (corporate) sponsorship proposals, delivery and other Client Relations projects as required (to be confirmed at start of each show cycle)
• Building and developing strong working and trusting relationships with both client stakeholders and internal teams (sales, operations, marketing & content)

Skills Required

• Confident, clear and compelling communication skills – able to convey information and ideas clearly and succinctly through a variety of media

• Relationship skills – able to build and develop working relationships with customers. Actively listening to customer needs, communicating with confidence, building rapport and negotiating to achieve the desired outcome.

• Proactive, initiating attitude – able to take prompt action to accomplish objectives and goals beyond what is required, with the creativity, energy and tenacity to address bottlenecks and barriers.

• Data-driven – able to obtain and use the relevant data to identify patterns and trends and use this to make effective decisions.

• Results focused – goal orientated and driven to over-achieve on all show metrics.