Client Engagement Executive (Fixed Term) in London

Client Engagement Executive (Fixed Term)

Join to apply for the Client Engagement Executive (Fixed Term) role at Hyve Group

Client Engagement Executive (Fixed Term)

3 days ago Be among the first 25 applicants

Join to apply for the Client Engagement Executive (Fixed Term) role at Hyve Group

• To deliver an outstanding client experience for Bett’s accounts and strategic partners - ensuring that client contracts deliver increasing ROI and improved satisfaction every year, and indirectly driving revenue retention and account growth
• To build credible, trusting relationships with a multitude of client stakeholders at various levels and in various functions
• To ensure that the fulfilment of event sponsorship and programmes operates swiftly and simply
• To ensure that all stakeholders and tasks (client side and internal) are expertly co-ordinated
• To drive continuous improvement in the client experience and delivery process

KEY RESPONSIBILITIES:

Client onboarding and project management

• Onboarding and support of all assigned clients, being the primary point of contact for delivery of on-site presence and sponsorship. Sharing relevant information with clients, communicating deadlines and ensuring successful delivery across client packages.
• Develop, co-ordinate and execute project plans for sponsorship fulfilment and individual client projects.
• Clear, transparent, and timely execution of contracted sponsorship deliverables.
• Ensuring successful delivery of event networking programme, Connect @ Bett, for all assigned clients. Ensuring continuous support and clear communication throughout event lifecycle.
• Positive, supportive, collaborative and pragmatic approach to working with stakeholders on the client-side and internally across Content, Marketing, Operations and Community departments.
• Supporting and delivering a range of in-person, digital and other bespoke projects, such as marketing campaigns.
• Assist with managing the sponsorship inventory across events, working closely with the other Client Engagement team members and sales team.
• Manage work across time-zones, supporting non-UK based clients.

Client relationship management and account growth

• Continually strengthen the reputation of the Bett brand and our company.
• Develop strong business relationships with a wide range of client stakeholders, across business functions and geographies.
• Adapt to individual client needs and different ways of working, taking initiative at curating communications.
• Input in the development of client reports that demonstrate the value of Bett, solution success, ROI, maximising customer satisfaction and supporting rebook and upsell efforts

KEY SKILLS

• High emotional intelligence (EQ) and empathy
• Prioritisation and organisation
• Time management
• Excellent verbal and written communication
• Collaborative, problem-solving mindset
• Project planning
• Execution

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Events Services and Education

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