Client Engagement Executive

• We’re
• Hyve
• organiser of the world’s fastest-growing and most forward-thinking B2B events.

As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies – helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the world’s leading events in sectors like e Commerce, healthcare, ed Tech, and fintech.

We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, and an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one‑to‑one meeting programs and curated table talks to year‑round engagement platforms.

Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome.

The question isn’t where you’ve come from, but where you want to go.

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention.

We look for people who take pride in what they do, who are excited by change and always moving forward.

The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

If that sounds like you, you’ll fit right in.

A bit about the role

This role reports to Head of Client Engagement.

Bett

Bett is a dynamic and engaged online and live community that learns, trades and networks all year round.

It is the world’s largest education technology event series and is the global meeting place for the education technology industry.

With over 35 years of heritage, Bett provides a platform for innovation, dialogue, networking and global trade – bringing together exhibitors and visitors from around the world, physically and online, to buy, sell and make connections.

The Bett global series is comprised of four physical events, in four continents, and an extensive suite of online activities that span the year and the globe.

Globally, we welcome over 60,000 educators to our events and over 1,200 technology providers.

As part of your job, you’ll be

• Delivering an outstanding client experience for Bett’s accounts and strategic partners – ensuring that client contracts deliver increasing ROI and improved satisfaction each year, and indirectly driving revenue retention and account growth.
• Building credible, trusting relationships with a multitude of client stakeholders at various levels and functions.
• Ensuring that the fulfilment of event sponsorship and programmes operates swiftly and simply.
• Ensuring that all stakeholders and tasks (client side and internal) are expertly coordinated.
• Driving continuous improvement in the client experience and delivery process.
• Client onboarding and project management
• Onboard and support all assigned clients, acting as the primary point of contact for delivery of on‑site presence and sponsorship.

Share relevant information with clients, communicate deadlines and ensure successful delivery across client packages.

• Develop, coordinate and execute project plans for sponsorship fulfilment and individual client projects.
• Execute contracted sponsorship deliverables transparently, timely and accurately.
• Ensure successful delivery of the event networking programme, Connect @ Bett, for all assigned clients; provide continuous support and clear communication throughout the event lifecycle.
• Maintain a positive, supportive, collaborative and pragmatic approach to working with stakeholders on the client‑side and internally across Content, Marketing, Operations and Community departments.
• Support and deliver a range of in‑person, digital and other bespoke projects, such as marketing campaigns.
• Assist with managing the sponsorship inventory across events and work closely with other Client Engagement team members and the sales team.
• Manage work across time‑zones, supporting non‑UK based clients.
• Client relationship management and account growth
• Continually strengthen the reputation of the Bett brand and Hyve.
• Develop strong business relationships with a wide range of client stakeholders across business functions and geographies.
• Adapt to individual client needs and different ways of working; take initiative at curating communications.
• Contribute to the development of client reports that demonstrate the value of Bett, solution success, ROI, maximising customer satisfaction and supporting re‑book and upsell efforts.
• Here’s what we’re looking for from you
• High emotional intelligence (EQ) and empathy.
• Prioritisation and organisation skills.
• Time management proficiency.
• Excellent verbal and written communication.
• Collaborative, problem‑solving mindset.
• Project planning experience.
• You’ll know your success when
• Clients consistently report a positive experience, demonstrated through high satisfaction scores, strong feedback, and long‑term relationship growth across assigned accounts.
• All sponsorship, networking and event deliverables are executed accurately and on time, with minimal escalations and clear communication throughout the client journey.
• Client performance is accurately measured and communicated through post‑show reporting, clearly demonstrating ROI and the value delivered through Bett’s products, sponsorships, and programmes.
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