Attendee Experience Manager, Fintech Meetup Europe

A bit about us

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies – helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data‑driven products that supercharge connections – from one‑to‑one meeting programs and curated table talks to year‑round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.

A bit about the role

Hyve is looking for an enthusiastic and professional Attendee Experience Manager to join our London-based team, working specifically on Fintech Meetup Europe (October 2026). This role will focus on working with attendees to ensure an exceptional attendee experience for Fintech Meetup Europe, with a particular emphasis on supporting our Meetings Programme and overall event journey. The Attendee Experience Manager will focus on onboarding and relationship management for all attendees before and during the event and will be responsible for sending communications and responding to questions with a customer‑first focus. This role will also involve assisting attendees in completing all required steps related to the Meetings Programme, including follow‑up via phone, text, and email. The Attendee Experience Manager will work closely with the Fintech Meetup Europe Sales, Marketing, Operations, and Tech teams, ensuring a seamless and high‑quality attendee experience from registration through to on‑site delivery.

Reports To: Event Director, Fintech Meetup Europe

ABOUT FINTECH MEETUP EUROPE

Fintech Meetup Europe is the most efficient way for the region’s fintech ecosystem to connect, learn, and do business. Built by the team behind Fintech Meetup USA, this new launch brings our industry‑defining meetings model to Europe for the first time, powered by our proprietary platform that delivers over 25,000 double opt‑in connections. At the centre of the event is Europe’s largest hosted meetings programme for fintech, bringing together more senior decision‑makers from banks, financial institutions, retailers, merchants, and investors than any other fintech event in the region. Participants join the programme for free and commit to up to eight 1‑to‑1 meetings, making it the most curated and outcome‑driven experience in the industry. By replacing traditional exhibition with high‑value conversations and structured networking, Fintech Meetup Europe delivers unmatched ROI, relationship‑building, and strategic outcomes for both attendees and sponsors.

As part of your job, you’ll be:

• Be a champion for attendees and act as a main point of contact leading up to and during Fintech Meetup Europe
• Respond to attendee inquiries quickly and prioritise attendee needs at all times
• Onboard attendees once registered and assist them via inbound and outbound phone calls, emails, and texts
• Prepare support communications (email/phone/text), including copywriting across the event lifecycle
• Suggest and develop processes to improve efficiency and create a frictionless attendee experience
• Partner with relevant departments (sales, marketing, operations, tech) to ensure successful delivery of Fintech Meetup Europe
• Support attendees through the pre‑event workflow to ensure completion of all required tasks and deadlines
• Assist attendees in navigating the Meetings Programme platform and conduct data audits where required
• Provide consistent and timely reporting on attendee progress and key milestones

Here’s what we’re looking for from you:

• 3+ years of experience in customer experience, business development, account management and/or operations within events or a related industry
• Be passionate about creating high‑quality customer experiences
• Have exceptional verbal and written communication skills
• Be highly organised, detail and process oriented
• Be able to work efficiently in Google Sheets; ability to create pivot tables, carry out VLOOKUPs and basic formulas for data analysis
• Have strong analytical skills with the ability to organise and analyse data accurately
• Be a quick learner, comfortable in a fast‑paced environment
• A proactive self‑starter with a positive, can‑do attitude
• Able to prioritise and manage multiple tasks effectively
• Strong problem‑solving and follow‑up skills
• Must be willing to commute 3 days per week to London offices