Attendee Experience Manager

We’re Hyve – organiser of the world’s fastest‑growing and most forward‑thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies – helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market‑leading events, we’re building tech and data‑driven products that supercharge connections – from one‑to‑one meeting programs and curated table talks to year‑round engagement platforms.

A bit about you: First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

The role: This role reports to VP, Attendee Experience. Hyve is looking for an enthusiastic and professional Attendee Experience Manager to join our London‑based team. The focus will be on working with attendees to ensure an exceptional attendee experience for our Global Brands events. The manager will oversee onboarding and relationship management for all attendees before and during events, and will be responsible for sending communications and responding to questions with a customer‑first focus. They will also assist attendees in completing each task as it relates to our meetings programmes, including follow‑up via phone, text and email. The Attendee Experience Manager will work closely with the Retailer & Consumer Brands, Marketing, Operations, Sales, and Tech teams.

Responsibilities:

• Be a champion for attendees and be the main point of contact leading up to and during our events.
• Respond to attendee inquiries quickly and prioritise activities with attendees at all times.
• Onboard attendees once they are registered and assist them via inbound and outbound phone calls, emails and texts.
• Prepare support communications (email/phone/text) to send out to attendees, including copywriting throughout event cycles.
• Suggest and develop processes to help drive efficiencies and create frictionless user experiences.
• Partner with relevant departments, including retailers & consumer brands, marketing, operations and sales, to ensure client success and seamless execution.
• Support attendees through the pre‑event workflow to ensure they complete all tasks by the given deadlines.
• Assist attendees in navigating platforms for meetings programmes as well as conduct audits of data.
• Provide consistent and timely reporting of projects and meet identified deadlines.

Qualifications:

• 5-7 years of experience in customer experience, business development, account management and/or operations within the events, or retail industry.
• Be passionate about creating unforgettable customer experiences.
• Have exceptional verbal and written communication skills.
• Be extremely well‑organised, detail and process oriented.
• Be able to work efficiently in Google Sheets; ability to create pivot tables, carry out V‑lookup and basic formulas for data manipulation and analysis.
• Have strong analytical skills with the ability to collect, organise and analyse large amounts of data with attention to detail and accuracy.
• Be smart and a quick learner who is comfortable in a fast‑paced environment.
• A self‑starter who is proactive, independent, flexible and accommodating – a positive can‑do attitude is an absolute must.
• Agile and ability to multi‑task – every day is not the same and have the ability to pivot and prioritise different projects.
• Have strong problem‑solving and follow‑up skills.
• Must be willing to commute 3 days per week to London offices as needed.

Ready to make some great experiences? Your Hyve adventure begins with one click – Apply now!