Account Manager, Retention – Energy Transition Portfolio

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

A bit about you: First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.

A bit about the role: Through our market-leading events, the Energy Transition portfolio is playing a pivotal role in the sustainable socio-economic development of Africa and beyond. The continent’s abundance of natural resources presents unrivalled opportunities at Mining Indaba and 121 to meet global energy demands and facilitate a just energy transition. Working with our global communities, we create and facilitate business that inspire industries to develop and deliver a more sustainable world for us all. We’re now looking for a dynamic, solutions-focused Account Manager to join our retention team and nurture our customers for long-term partnership success and grow revenues across the Mining Indaba event campaign with a focus on sponsorship as well as exhibition products.

• Work within the retention team, with a strong focus on retaining customers and delivering customer success throughout the full show cycle.
• Develop and execute new commercial opportunities to drive sustainable revenue growth.
• Manage customer enquiries and requests promptly, professionally and with a solutions-focused approach.
• Ensure full understanding of clients’ business objectives/requirements as well as ROI/ROT.
• Craft clearly written solution-based proposals built upon prospective client business objectives.
• Work closely with relevant internal teams to craft impactful sponsorship opportunities, including content, marketing, operations and client relations.
• Collaborate closely with the wider sales team to ensure alignment, consistency and a unified Mining Indaba approach.
• Increase knowledge of the African Mining landscape to better understand client needs through research partners and independent research.
• Drive upsell initiatives to increase Average Order Value (AOV).
• Build and maintain strong, long-term relationships with customers and multiple stakeholders if appropriate.
• Work cross-functionally with internal teams to align and deliver business growth initiatives.
• Represent Mining Indaba at industry events, networking with thought leaders, partners and key decision-makers.
• Accurately maintain CRM records and be accountable for activity performance, pipeline and revenue forecasts.
• Travel as required to support client meetings, events and wider business needs to fulfil the role.

Here’s what we’re looking for from you:

• Experience working in a fast-paced sales, account management, or customer-focused environment.
• Strong communication, negotiation and influencing skills to support contract renewals and account discussions.
• The ability to build, nurture and maintain long-term customer relationships to maximise retention and account value.
• A good understanding of customer needs with the ability to support account growth opportunities.
• An interest in the African Mining sector, with relevant experience considered an advantage.
• The ability to contribute to account plans and retention strategies that deliver measurable outcomes.
• Clear and confident written and verbal communication skills, including presenting information to a range of stakeholders.
• Experience working towards targets or OKRs with a proactive and results-driven mindset.

You will know you are successful if you are:

• Self-motivated and results-driven, thriving in a fast-paced environment.
• Strong relationship-builder with an engaging and persuasive personality.
• Creative problem solver who brings fresh thinking.

Ready to make some great experiences? Your Hyve adventure begins with one click-Apply now!