Event Operations Lead

About HLTH: Our mission is to connect the entire healthcare ecosystem and foster meaningful community interactions through three annual events (HLTH, ViVE and HLTH Europe), the HLTH Foundation, and a series of digital content offerings. HLTH’s organisational goal as an industry engagement platform is to help define the next decade of healthcare. HLTH was founded in 2015 and is now considered the foremost event for healthcare innovation in the whole of the US and in Europe since 2024.

Summary of the Role: We are looking for an experienced event logistics professional to join the HLTH team to manage and implement the logistical delivery of HLTH Events, with a focus on HLTH Europe. HLTH Europe is Europe’s number one healthcare innovation event taking place in Amsterdam, annually. Additionally, this role will support the US events, as required. This role will focus on the day-to-day operations of HLTH Europe and will supervise a small operations team focused on both event logistics and sponsor logistics. The role will also work on US portfolio events as assigned. This role is based in the UK with travel into our London office a minimum of 3 days a week. International travel is required as is flexibility regarding working hours.

Primary Responsibilities:

• Lead end-to-end execution of event operations for HLTH Europe.
• Drive sponsor operations, including deliverables, communications, portal management, floorplan strategy and execution, turnkey booths and activations, pavilion builds, inventory management, and brand asset collection.
• Oversee all meeting logistics, including signage, décor, room design, AV production, housing, and the onsite experience.
• Manage, direct, and work with key event vendors through show cycle.
• Manage the event budget, forecasting, and post event reconciliation.
• Brainstorm and implement event plans and concepts including liaising with internal teams; creative, marketing, sales, and content to deliver unique event experiences.
• Implement cross-functional team strategies and processes using project management tools (Notion, Salesforce, G-Suite).
• Work closely with the event team at the RAI to maximise all opportunities at the venue and ensure a smooth transition for all from pre show to onsite.
• Management of the health and safety of the event, working with third party providers where appropriate to ensure a safe and secure environment across the HLTH event portfolio.
• Creation and implementation of a CSR programme for the event, minimising the environmental impact of the show and creating sustainable ways of working across the HLTH event portfolio.
• Support, mentor and coach individuals undertaking operational responsibilities to help spread knowledge and best practice.

Qualifications:

• 7+ years' experience in delivering large scale events, both conferences and exhibitions.
• Excellent numeracy skills and experience in managing budgets in excess of €2m.
• Team management and recruitment experience.
• Floorplan management skills.
• Experience in negotiation and handling high value tenders.
• Strong attention to detail, critical thinking and problem solving skills.
• Collaborative, positive personality and experience working with cross-functional teams.
• Excellent verbal and written communication skills.
• Ability to build and leverage relationships both internally and externally.
• Self-motivated.
• Creative & innovative.
• Solution oriented & collaborative.
• Experience working in Europe beneficial.

Technology Stack:

• CRM (for all event areas): Salesforce.
• Workspace: Google (Gmail, Docs, Sheets, Slides).
• Events: MapYourShow, Swoogo, Swapcard, Docusign.
• Internal Comms/Project Management: Asana, Slack, Zoom.

Salary & Benefits:

• Competitive compensation and benefits package.
• Apple laptop provided to all employees.
• Paid time off & holiday schedule.