Customer Service Executive

Description

Customer Service Executive (Fixed Term Contract)
Bett UK | Hyve Group Contract: Fixed Term (September to January)

• Reports to: Senior Community Development Manager
• A bit about us

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events.

As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech.

We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms.

Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome.

The question isn’t where you’ve come from, but where you want to go.

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention.

We look for people who take pride in what they do, who are excited by change and always moving forward.

The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

If that sounds like you, you’ll fit right in.

About Bett

Bett is the world's leading education technology event, bringing together 40,000 educators, innovators, technology providers and education leaders to shape the future of learning in January over 3 days.

As part of Hyve Group, we create market-leading events that connect communities, inspire innovation and drive progress across the education sector.

Role Overview

We are looking for a proactive and enthusiastic Customer Service Executive to join the Bett team on a fixed-term basis from August to January.

This is an excellent opportunity for someone early in their career who enjoys working with people, solving problems and delivering exceptional customer experiences.

The successful candidate will support visitors, exhibitors and internal stakeholders both in the lead-up to Bett and during the live event.

This role combines office-based customer support with hands-on event delivery in a fast-paced live environment.

As part of your job, you’ll be

• Customer Support
• Respond to exhibitor and visitor enquiries via email, phone and online systems.
• Provide accurate and timely information regarding event logistics, registration and participation.
• Maintain a high standard of customer service at all times.
• Support customers through the event journey from registration to attendance.
• Event Delivery
• Act as a front-line representative for Bett during live event build-up and delivery.
• Support registration desks, information points and exhibitor services.
• Assist attendees and exhibitors with queries and issue resolution onsite.
• Ensure a welcoming and professional experience for all event participants.
• Administration & Coordination
• Maintain accurate customer records and databases.
• Support the preparation of exhibitor and attendee communications.
• Assist with reporting, documentation and general administrative tasks.
• Work collaboratively with operations, sales, marketing and event teams.
• Problem Resolution
• Identify and resolve customer issues efficiently and professionally.
• Escalate complex issues where appropriate while maintaining clear communication with customers.
• Remain calm and solution-focused when dealing with challenges in a live event environment.

Here’s what we’re looking for from you

Essential

• Excellent written and spoken English.
• Strong customer service skills with a professional and friendly manner.
• Confidence interacting with people both face-to-face and virtually.
• Good working knowledge of Microsoft Office Suite, including Outlook, Word, Excel and Power Point.
• Pick up new digital software, apps, platform training quickly
• Strong organisational skills and attention to detail.
• Ability to work effectively in both an office environment and a live event setting.
• Problem-solving mindset with a proactive approach to challenges.
• Ability to remain calm under pressure and respond effectively during busy periods or unexpected situations.

Desirable

• Previous customer service, hospitality, retail or event experience.
• Experience using CRM or registration systems
• Interest in events, education or technology sectors.
• Personal Attributes
• Personable and approachable.
• Professional and reliable.
• Resilient and adaptable.
• Team player with a collaborative mindset.
• Comfortable working in a fast-paced environment.
• Committed to delivering outstanding customer experiences.
• What You'll Gain
• Hands-on experience working on a global education event.
• Exposure to live event operations and customer experience management.
• Opportunity to work with a supportive and experienced events team.
• Valuable experience within a global events business.