At a Glance
- Tasks: Engage and grow a global investor community for exciting B2B events.
- Company: Join Hyve, a leader in innovative B2B event organisation.
- Benefits: Dynamic work culture, career growth, and opportunities to connect with industry leaders.
- Other info: Fast-paced environment with a focus on collaboration and creativity.
- Why this job: Be part of a team redefining how industries connect and thrive.
- Qualifications: Experience in event management or investment sectors; strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
A bit about us
We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.
A bit about you
First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.
A bit about the role
This role is responsible for supporting the growth, engagement, and retention of Mining Indaba’s global investor community, while building and maintaining strong relationships across the global mining finance ecosystem. The role plays a key part in ensuring the investor community is highly engaged, well represented, and continues to grow year on year. Acting as a key point of contact for investors, the successful candidate will ensure a seamless pre-event experience through proactive communication, registration management, and targeted outreach campaigns. In addition, the role supports the development of investor-focused digital content throughout the year by helping secure high-quality speakers and contributing to year-round investor engagement initiatives.
As part of your job, you’ll be:
- Investor Community Acquisition & Growth
- Support with execution of the investor acquisition strategy to achieve and exceed annual attendance targets
- Grow and maintain the investor database through targeted prospecting, third-party data sources and relevant data platforms
- Identify and engage prospective investors through direct outreach and working with in-house marketing team and external partners
- Contribute to investor audience growth initiatives through data-led targeting, market intelligence and proactive relationship development
- Investor Relationship Management
- Build and maintain strong relationships with global and African investor groups, including bankers, brokers, fund managers, private equity firms, analysts, sovereign wealth funds, and institutional investors to ensure event attendance and future engagement
- Attend industry events to represent Mining Indaba within the global mining investment community
- Investor Pre-Event Engagement
- Manage and track investor registrations, ensuring data accuracy and reporting
- Act as a key point of contact for investor queries relating to registration and participation
- Provide pre-event support to investors through proactive email and telephone outreach
- Work closely with the marketing team to deliver investor-focused digital communications and outreach campaigns that drive awareness, conversion and retention
- Investor Programme Development & Delivery
- Support the Head of Investor Strategy in identifying and profiling investors for year-round digital content, helping deliver key parts of the investor programme, and enhancing the investor experience before and during the event.
- Work as part of the onsite delivery team to support the Business Matchmaking Programme, including concierge-style support for top-tier investors
- Source market intelligence, trends and stakeholder insights from the investment ecosystem to help shape conference content and commercial offering
- Support the content team in identifying, securing and onboarding high-quality speakers from across the global mining finance and investment community
- Assist in the planning and delivery of year-round investor-focused events and sponsored activations
Here’s what we’re looking for from you:
- Experience working within event management, international conferences or investor summits
- Experience in mining, commodities, financial services, or investment sectors and existing network within investment, banking, or institutional capital markets communities is beneficial
- Excellent relationship-building skills with the ability to engage senior-level stakeholders
- Strong communication skills, both written and verbal, with the ability to distil complex information clearly and persuasively
- Strong organisational skills with ability to manage multiple priorities in a fast-paced environment
Ready to make some great experiences? Your Hyve adventure begins with one click - Apply now!
Customer Relations Manager employer: Hyve Group Ltd
At Hyve, we pride ourselves on being an exceptional employer that fosters a culture of belonging and innovation. Our entrepreneurial spirit encourages employees to embrace change and contribute to meaningful projects within the dynamic B2B events sector. With ample opportunities for professional growth, a collaborative work environment, and a commitment to employee well-being, joining our team means becoming part of a global community dedicated to redefining industry connections and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hyve Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hyve Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hyve Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hyve Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hyve Group Ltd!
How to prepare for a job interview at Hyve Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
