Client Engagement Manager

A bit about us

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.

A bit about the role

This role reports to: Head of Client Engagement Bett. Bett is a dynamic and engaged online and live community that learns, trades and networks all year round. It is the world’s largest education technology event series and is the global meeting place for the education technology industry. With over 35 years of heritage, Bett provides a platform for innovation, dialogue, networking and global trade – bringing together exhibitors and visitors from around the world, physically and online, to buy, sell and make connections. The Bett global series is comprised of four physical events, in four continents, and an extensive suite of online activities that span the year and the globe. Globally, we welcome over 60,000 educators to our events and over 1200 technology providers.

As part of your job, you’ll be:

• Delivering an outstanding client experience for Bett’s major accounts and strategic partners - ensuring that client contracts deliver increasing ROI and improved satisfaction every year, and indirectly driving revenue retention and account growth.
• Building credible, trusting relationships with a multitude of client stakeholders at various levels and in various functions both internally and externally.
• Developing and executing project plans for sponsorship fulfilment and client projects. Ensuring projects are tracked effectively, efficiently, and within budget, with deadlines clearly communicated.
• Leading on various special projects linked with bespoke sponsorship packages e.g. roundtables, leadership lunches and 365 activations.
• Supporting Head of Client Engagement on management of sponsorship inventory, sponsorship sales materials and sponsorship tracking.
• Working closely with internal teams to ensure sponsorship delivery is fulfilled to a high standard, and that your clients are supported effectively throughout the event cycle.
• Gaining a strong understanding of products, content, operations and marketing processes to support effective client engagement.
• Supporting and overseeing onboarding and delivery for breadth and government accounts by other team members, ensuring efficient and timely delivery to a high standard.
• Line managing up to 2 x Client Engagement Executives.

Here’s what we’re looking for from you:

• Established experience within project management and client-facing roles.
• Line management experience.
• An aptitude for commercial decision-making and problem-solving.
• High EQ and strong relationship building skills that help build trust and rapport, and able to deal with senior stakeholders both client side and internally.
• Motivated, resilient and strong work ethic.
• Flexible and adaptable to the needs of the team, clients and the business.
• Ability to work in a fast-paced, changeable environment.
• Ability to multi-task and remain calm whilst managing numerous priorities. Excellent time management skills.
• Authentic and empathetic.
• Outstanding attention to detail and accuracy.
• Ability and willingness to work flexible hours as required for international client engagement.

You’ll know you’re successful when:

• Major accounts and strategic partners consistently achieve their objectives and report a high-quality experience, resulting in increased client retention, renewed investment, and long-term partnership growth.
• Client projects, sponsorship activations, and bespoke programmes are delivered successfully, on time, and within budget, with strong cross-functional collaboration and minimal escalations.
• The Client Engagement team consistently delivers a high standard of service, demonstrating strong performance, operational excellence, and positive client feedback across all assigned accounts.

Ready to make some great experiences? Your Hyve adventure begins with one click - Apply now!