Client Engagement Executive

A bit about us

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.

A bit about the role

This role reports to Head of Client Engagement. Bett is a dynamic and engaged online and live community that learns, trades and networks all year round. It is the world’s largest education technology event series and is the global meeting place for the education technology industry. With over 35 years of heritage, Bett provides a platform for innovation, dialogue, networking and global trade – bringing together exhibitors and visitors from around the world, physically and online, to buy, sell and make connections. The Bett global series is comprised of four physical events, in four continents, and an extensive suite of online activities that span the year and the globe. Globally, we welcome over 60,000 educators to our events and over 1200 technology providers.

As part of your job, you’ll be:

• Delivering an outstanding client experience for Bett’s accounts and strategic partners - ensuring that client contracts deliver increasing ROI and improved satisfaction every year, and indirectly driving revenue retention and account growth.
• Building credible, trusting relationships with a multitude of client stakeholders at various levels and in various functions.
• Ensuring that the fulfilment of event sponsorship and programmes operates swiftly and simply.
• Ensuring that all stakeholders and tasks (client side and internal) are expertly coordinated.
• Driving continuous improvement in the client experience and delivery process.

Here’s what we’re looking for from you:

• Client onboarding and project management
• Onboard and support of all assigned clients, being the primary point of contact for delivery of on-site presence and sponsorship. Sharing relevant information with clients, communicating deadlines and ensuring successful delivery across client packages.
• Develop, co-ordinate and execute project plans for sponsorship fulfilment and individual client projects.
• Clear, transparent, and timely execution of contracted sponsorship deliverables.
• Ensuring successful delivery of event networking programme, Connect @ Bett, for all assigned clients. Ensuring continuous support and clear communication throughout event lifecycle.
• Positive, supportive, collaborative and pragmatic approach to working with stakeholders on the client-side and internally across Content, Marketing, Operations and Community departments.
• Supporting and delivering a range of in-person, digital and other bespoke projects, such as marketing campaigns.
• Assist with managing the sponsorship inventory across events, working closely with the other Client Engagement team members and sales team.
• Manage work across time-zones, supporting non-UK based clients.

Client relationship management and account growth

• Continually strengthen the reputation of the Bett brand and our company.
• Develop strong business relationships with a wide range of client stakeholders, across business functions and geographies.
• Adapt to individual client needs and different ways of working, taking initiative at curating communications.
• Input in the development of client reports that demonstrate the value of Bett, solution success, ROI, maximising customer satisfaction and supporting rebook and upsell efforts.

Here’s what we’re looking for from you:

• High emotional intelligence (EQ) and empathy.
• Prioritisation and organisation.
• Time management.
• Excellent verbal and written communication.
• Collaborative, problem-solving mindset.
• Project planning.
• Project delivery.

You’ll know you’re successful when:

• Clients consistently report a positive experience, demonstrated through high satisfaction scores, strong feedback, and long-term relationship growth across assigned accounts.
• All sponsorship, networking, and event deliverables are executed accurately and on time, with minimal escalations and clear communication throughout the client journey.
• Client performance is accurately measured and communicated through post-show reporting, clearly demonstrating ROI and the value delivered through Bett's products, sponsorships, and programmes.

Ready to make some great experiences? Your Hyve adventure begins with one click - Apply now!