Client Engagement Coordinator, Breakbulk

A bit about us

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.

Breakbulk

Breakbulk (events) are the world’s leading events in the project cargo and breakbulk industries. The Breakbulk portfolio is made up of four events happening in the Middle East, Europe, America and Asia, that are recognised for bringing thousands of companies together to network, connect, and generate new business and strengthen existing relationships. It is a place where industry decision makers can connect to support the completion of global projects. Not just trade shows, but all Breakbulk events offer live content, education.

A bit about the role

At Breakbulk, customers are at the heart of everything we do. The Client Engagement team plays a critical role in delivering an outstanding customer experience, acting as the voice of the Breakbulk brand and providing exceptional support to exhibitors, sponsors, partners and attendees across the full event journey. This role is responsible for managing customer enquiries, supporting exhibitor onboarding, guiding clients through key event processes, and ensuring a seamless and positive experience before, during and after each event. Working closely with marketing, sales, operations and content teams, the Client Engagement Executive will help bring the Client Engagement playbook to life, ensuring customers always have the right information, support and guidance. This is a non-sales, relationship-focused role that champions the customer experience and represents Hyve as a trusted, professional and proactive partner. The role also includes some onsite event responsibilities, serving as a key point of contact for exhibitors, helping to ensure the smooth delivery of world-class international events.

As part of your job, you’ll be:

• Act as the primary non-sales point of contact for exhibitors, sponsors, partners and attendees across the Breakbulk portfolio, delivering a professional and customer-focused experience at every stage of the event journey.
• Conduct onboarding calls with new exhibitors and meeting representatives, managing exhibitor administration across the Breakbulk series including registrations, profile management, website listings and key event deliverables, while ensuring customers feel fully supported and informed throughout their event journey.
• Oversee exhibitor actions, ensuring exhibitor information, profiles and listings are accurate, complete and kept up to date, while escalating commercial opportunities or concerns to the sales team where appropriate.
• Support the setup, testing and ongoing development of new E-Zone platforms across the Breakbulk event portfolio, helping to ensure a smooth and effective exhibitor experience.
• Manage customer service enquiries through the HubSpot inbox, responding to customer queries efficiently and liaising with internal teams where required to ensure timely resolution.
• Maintain and update records within the registration platform and CRM system with a high level of accuracy and attention to detail.
• Handle inbound customer enquiries across email, telephone, web, live chat and the HubSpot inbox, ensuring all queries are resolved efficiently, professionally and within agreed service level agreements (SLAs), while liaising with internal teams where required to ensure timely resolution.
• Support visitor registration and exhibitor support activity before, during and after events.
• Work closely with marketing, sales, operations, digital and external suppliers to improve the overall customer journey and identify opportunities to enhance the customer experience.
• Collaborate with the digital team to support and improve online customer service across event websites, mobile apps and social channels where appropriate.
• Provide regular feedback, reporting and recommendations to management on customer trends, challenges and opportunities to improve processes and the overall client experience.
• Support the onsite delivery of the Breakbulk series, acting as a key customer-facing representative and ensuring exhibitors receive exceptional support throughout the live event.

Here’s what we’re looking for from you:

Experience

• Minimum of 1 year’s experience in a customer service, client engagement or event support role.
• Experience handling customer enquiries across email, telephone and online channels.
• Experience working with CRM or customer service systems, ideally HubSpot or similar platforms.
• Experience working in a fast-paced, customer-focused environment.
• Experience supporting onboarding, administration or customer account processes is desirable.

Skills & Attributes

• Strong verbal and written communication skills.
• Excellent organisation skills and attention to detail.
• A customer-first mindset with a positive and professional approach.
• Confidence working in a fast-paced environment and managing multiple tasks.
• A proactive attitude with a willingness to learn and improve processes.
• Strong problem-solving skills and the ability to work collaboratively with different teams.
• Comfortable learning new systems and adapting to change.
• Good telephone and interpersonal skills.
• Pride in delivering high-quality work and excellent customer service.

Ready to make some great experiences? Your Hyve adventure begins with one click-Apply now!