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For Companies At a Glance
- Tasks: Support customers with technical queries and manage sales orders in a dynamic environment.
- Company: Join Hyva Group, a global leader in innovative transport solutions with over 3,500 employees worldwide.
- Benefits: Enjoy a competitive salary, annual performance reviews, and a commitment to sustainability.
- Why this job: Be part of a diverse team in a Great Place to Work certified company making a real impact.
- Qualifications: Bachelor’s degree in a technical field; experience in automotive or aftermarket is a plus.
- Other info: Work in an international setting with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT THE COMPANY
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
POSITION OVERVIEW
The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro-active Technical, logistic, administrative and financial support for completion of sales orders in his specialization. Gives support to the order management team and has contact with new and existing customers to provide a superior level of customer satisfaction.
MAIN RESPONSIBILITIES
- Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer.
- Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization.
- Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization.
- Support the internal order management team in regard to commercial and technical questions.
- Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system.
- Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer.
- Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions.
- Work in conjunction with Finance department in regard to late payments and delivery stoppage.
QUALIFICATIONS
- Bachelor’s degree (or higher) in a technical business field.
- Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage.
- Technical background with understanding of the regional and national automotive aftermarket market.
- Analytical mindset, strong organizational and project management skills.
- Excellent communication and interpersonal skills, creative and problem solving mindset.
- Team player.
WHAT WE OFFER
We care about ecology and are truly sustainable. Not only for the environment but also for social resources. We have a highly dynamic and very international work environment. We have Great Place to Work certified countries! We provide a competitive salary which is adjusted on an annual basis in case of good performance.
DIVERSITY
We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.
Technical Customer Service Specialist employer: Hyva
Contact Detail:
Hyva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Specialist
✨Tip Number 1
Familiarise yourself with Hyva's product range and the specific hydraulic solutions they offer. Understanding their products will not only help you in conversations but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Network with current or former employees of Hyva on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your technical background and how it relates to customer service. Be ready to share specific examples of how you've solved technical issues for customers in the past, as this will highlight your problem-solving skills.
✨Tip Number 4
Research the automotive aftermarket market trends, especially in relation to hydraulics and tipping solutions. Being knowledgeable about industry developments will show that you're proactive and well-informed, making you a more attractive candidate.
We think you need these skills to ace Technical Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Technical Customer Service Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Tailored CV: Your CV should reflect your technical background and experience in customer service or sales, particularly in the automotive or aftermarket sectors. Use specific examples to demonstrate your skills and achievements related to the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your analytical mindset, problem-solving skills, and any relevant experience that showcases your ability to provide excellent customer support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hyva
✨Understand the Company and Its Products
Before your interview, take some time to research Hyva Group and its product range, especially in hydraulics and tipping solutions. Familiarising yourself with their offerings will help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Showcase Your Technical Knowledge
As a Technical Customer Service Specialist, it's crucial to highlight your technical background. Be prepared to discuss your understanding of the automotive aftermarket and how it relates to the role. Use specific examples from your past experiences to illustrate your expertise.
✨Demonstrate Problem-Solving Skills
The role requires a creative and problem-solving mindset. Prepare to share instances where you've successfully resolved customer issues or improved processes. This will showcase your ability to think critically and provide excellent customer service.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the position and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, challenges faced in the role, or opportunities for professional development within Hyva Group.
