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For Companies At a Glance
- Tasks: Manage customer service queries and support aftersales activities.
- Company: Join Hyva Group, a global leader in innovative transport solutions since 1979.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer relationships and quality service.
- Qualifications: Strong organisational skills and experience in customer service are essential.
- Other info: Work in a collaborative atmosphere with a focus on problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
MAIN RESPONSIBILITIES- Responding to customer service queries via email and telephone
- Managing the service inbox and prioritising urgent service jobs
- Raising job orders on the in-house system
- Liaising with engineers, parts & sales team
- Supporting the Service Manager with aftersales activities
- Updating electronic & manual records
- Contacting customers with updates
- Building and maintaining excellent working relationships with customers & contributing to improving the quality of customer service and retention
- Inputting warranty claim submissions and requisite credits and taking appropriate administrative action as required
- Updating the system with service stocks, the sale of labour, parts, accessories, & other products
- Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges.
- Good organisational skills
- Problem solving
- Customer service and administration skills
- Ability to work using own initiative & team player
- Experience in a similar role
Service and After-Sales Coordinator employer: Hyva
Contact Detail:
Hyva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and After-Sales Coordinator
✨Tip Number 1
Familiarise yourself with the products and services offered by Hyva Group. Understanding their hydraulic loading and unloading systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during networking opportunities. Engage with professionals in the industry on platforms like LinkedIn, and share your insights on effective customer relationship management.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service queries or resolved customer issues in the past. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research the company culture at Hyva Group. Understanding their values and work environment can help you tailor your approach and show that you're a good fit for their team.
We think you need these skills to ace Service and After-Sales Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service and After-Sales Coordinator position at Hyva Group. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your organisational skills, customer service experience, and any previous roles in similar positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Service and After-Sales Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hyva
✨Showcase Your Organisational Skills
As a Service and After-Sales Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised workloads or prioritised urgent requests.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will show the interviewer that you can think on your feet and handle customer service queries effectively.
✨Emphasise Customer Service Experience
Since this role involves direct interaction with customers, share your experiences in providing excellent customer service. Discuss how you built relationships and contributed to customer retention in your previous positions.
✨Familiarise Yourself with the Company
Research Hyva Group and its products before the interview. Understanding their operations and the industries they serve will help you tailor your responses and show genuine interest in the role.
