At a Glance
- Tasks: Support customers and drive sales in the hydraulics and tipping solutions sector.
- Company: Join a dynamic, eco-conscious company with a global presence.
- Benefits: Competitive salary, annual performance reviews, and a focus on sustainability.
- Other info: Great Place to Work certified, offering a vibrant international work culture.
- Why this job: Be part of a team that values diversity and innovation while making a real impact.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 30000 - 50000 € per year.
Position Overview
The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro‑active technical, logistic, administrative and financial support for completion of sales orders in his specialization. The specialist supports the order management team and maintains contact with new and existing customers to provide a superior level of customer satisfaction.
Key Responsibilities
- Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer.
- Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization.
- Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization.
- Support the internal order management team in regard to commercial and technical questions.
- Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system.
- Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer.
- Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions.
- Work in conjunction with Finance department in regard to late payments and delivery stoppage.
Role Requirements
- Experience in a similar position working in an aftermarket supplier/automotive distributor is an advantage.
- Technical background with understanding of the regional and national automotive aftermarket market.
- Computer skills like MS Office, ERP systems, etc.
- Analytical mindset, strong organizational and project management skills.
- Excellent communication and interpersonal skills, creative and problem‑solving mindset.
- Team player.
What We Offer
- We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
- We have a highly dynamic and very international work environment.
- We have Great Place to Work certified countries.
- We provide a competitive salary which is adjusted on an annual basis in case of good performance.
Location: United Kingdom – Manchester.
Diversity, Equity & Inclusion (DEI)
We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success. Join us and be part of a team where everyone belongs!
Customer Service / Internal Sales Specialist in Manchester employer: Hyva
As a Customer Service / Internal Sales Specialist at our Manchester location, you will thrive in a dynamic and international work environment that prioritises sustainability and inclusivity. We offer competitive salaries, annual performance adjustments, and a culture that fosters employee growth and collaboration, ensuring that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Internal Sales Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. The more people know you’re looking for a role in customer service or sales, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can contribute to their success. This will show them you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role. Highlight your technical background and problem-solving abilities, as these are key in customer service and sales.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Customer Service / Internal Sales Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and sales, especially in the automotive sector. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Show Off Your Technical Skills:Since we’re looking for someone with a technical background, make sure to mention any relevant software or systems you’ve worked with, like ERP systems or MS Office. We appreciate candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hyva
✨Know Your Product Inside Out
Make sure you have a solid understanding of the Hyva product range, especially in hydraulics and tipping solutions. Familiarise yourself with the technical aspects and recent developments so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving abilities and how you’ve handled complaints effectively, as this role is all about ensuring customer satisfaction.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you approach analysing customer needs and market trends. Think of specific instances where your analytical skills led to successful sales or improved customer relations, as this will show you understand the importance of these skills in the role.
✨Emphasise Team Collaboration
This position requires working closely with various departments like order management and finance. Share examples of how you've successfully collaborated with teams in the past, showcasing your ability to be a team player and contribute to a positive work environment.
