At a Glance
- Tasks: Support customers and drive sales in hydraulics and tipping solutions.
- Company: Join a sustainable, dynamic, and international team in Manchester.
- Benefits: Competitive salary, annual performance adjustments, and a supportive work culture.
- Other info: Great Place to Work certified, promoting diversity and sustainability.
- Why this job: Make a real impact by enhancing customer satisfaction and driving innovative solutions.
- Qualifications: Experience in customer service or sales, with strong communication and analytical skills.
The predicted salary is between 30000 - 40000 € per year.
Position Overview
The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro‑active technical, logistic, administrative and financial support for completion of sales orders in his specialization. The specialist supports the order management team and maintains contact with new and existing customers to provide a superior level of customer satisfaction.
Key Responsibilities
- Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer.
- Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization.
- Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization.
- Support the internal order management team in regard to commercial and technical questions.
- Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system.
- Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer.
- Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions.
- Work in conjunction with Finance department in regard to late payments and delivery stoppage.
Role Requirements
- Experience in a similar position working in an aftermarket supplier/automotive distributor is an advantage.
- Technical background with understanding of the regional and national automotive aftermarket market.
- Computer skills like MS Office, ERP systems, etc.
- Analytical mindset, strong organizational and project management skills.
- Excellent communication and interpersonal skills, creative and problem‑solving mindset.
- Team player.
What We Offer
We care about ecology and are truly sustainable. Not only for the environment but also for social resources. We have a highly dynamic and very international work environment. We have Great Place to Work certified countries. We provide a competitive salary which is adjusted on an annual basis in case of good performance.
Location: United Kingdom – Manchester.
Customer Service / Internal Sales Specialist employer: Hyva
At our Manchester location, we pride ourselves on being an excellent employer that fosters a dynamic and international work environment. We offer competitive salaries, annual performance adjustments, and a commitment to sustainability, ensuring that our employees thrive both personally and professionally. With a focus on diversity and equity, we provide ample opportunities for growth and development, making us a truly rewarding place to build your career in customer service and sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Internal Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service/Sales Specialist role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills match the job requirements. Highlight your experience in customer service and sales, especially in the automotive sector, to make a strong impression.
✨Tip Number 4
Don’t forget to follow up! After any interaction, send a thank-you email or message. It shows your enthusiasm and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service / Internal Sales Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service / Internal Sales Specialist. Highlight any relevant experience in sales, customer service, or the automotive industry, and don’t forget to mention your technical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've provided excellent customer service or supported sales in the past.
Show Off Your Skills:Don’t be shy about showcasing your computer skills and analytical mindset. If you’ve worked with ERP systems or have strong organisational skills, make sure to include that in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Hyva
✨Know Your Product Inside Out
Make sure you’re familiar with the Hyva product range, especially in hydraulics and tipping solutions. Research common customer queries and technical specifications so you can confidently discuss how these products meet customer needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving abilities and how you’ve handled complaints effectively, as this role is all about ensuring customer satisfaction.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you approach analysing customer needs and market trends. Think of specific instances where your analytical skills led to successful sales or improved customer service, and be prepared to share those stories.
✨Emphasise Team Collaboration
This role requires working closely with various departments like order management and finance. Share examples of how you’ve successfully collaborated with others in previous roles, showcasing your ability to be a team player while achieving common goals.
