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For Companies At a Glance
- Tasks: Manage customer orders, provide support, and ensure timely deliveries.
- Company: Hyva is a global leader in innovative transport solutions with a commitment to sustainability.
- Benefits: Enjoy a competitive salary, dynamic work environment, and annual performance-based adjustments.
- Why this job: Join a diverse team in a Great Place to Work certified company making a real impact.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: We embrace diversity and welcome applicants from all backgrounds.
The predicted salary is between 20000 - 32000 £ per year.
About Hyva:
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers. Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
Key Responsibilities:
- Order Processing & Management
- Process, track, and enter customer orders accurately in the database.
- Ensure timely processing of high-volume orders, troubleshooting any delays.
- Complete administrative tasks related to sales orders, including ERP system processing and invoicing details.
- Handle sales inquiries and provide customer service via telephone.
- Interact with customers regarding order updates, shipments, and deliveries.
- Create and send quotations and agreements in line with pricing policies, ensuring proper follow-up.
- Work with internal teams (Finance, Warehouse, After Sales) to resolve order issues, complaints, and late payments.
- Monitor delivery times and inform customers.
- Chase back orders from intercompany branches.
- Follow up on proof of delivery with couriers and liaise with the warehouse team.
- Process manual payments.
- Ensure compliance with company policies regarding order processing and invoicing.
What we offer
- We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
- We have a highly dynamic and very international work environment.
- We have Great Place to Work certified countries!
- We provide a competitive salary which is adjusted on an annual basis in case of good performance.
Diversity
We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.
Apply
Please fill in the following fields in order to submit your application.
After Salesa and Customer Service Specialist employer: Hyva
Contact Detail:
Hyva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Salesa and Customer Service Specialist
✨Tip Number 1
Familiarise yourself with Hyva's products and services. Understanding their hydraulic loading and unloading systems will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and complaints. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Network with current or former employees of Hyva on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the After Sales and Customer Service role.
✨Tip Number 4
Prepare for questions related to order processing and management. Think about how you would handle high-volume orders and any challenges you might face, as this is a key responsibility of the role.
We think you need these skills to ace After Salesa and Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the After Sales and Customer Service Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in order processing, customer service, and administrative tasks. Use specific examples that demonstrate your ability to manage high-volume orders and resolve customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the transport solutions industry. Mention how your skills align with Hyva's values and the specific requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the After Sales and Customer Service Specialist role.
How to prepare for a job interview at Hyva
✨Know the Company Inside Out
Before your interview, make sure to research Hyva thoroughly. Understand their products, services, and the industries they operate in. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Demonstrate Your Customer Service Skills
As an After Sales and Customer Service Specialist, showcasing your customer service experience is crucial. Prepare examples of how you've handled customer inquiries, resolved complaints, or improved customer satisfaction in previous roles.
✨Be Ready for Order Management Scenarios
Expect questions related to order processing and management. Think of specific situations where you successfully managed high-volume orders or resolved issues with order delays. Highlight your attention to detail and organisational skills.
✨Showcase Your Teamwork Abilities
Hyva values collaboration across departments. Be prepared to discuss how you've worked with finance, logistics, or other teams to resolve issues. Emphasise your communication skills and ability to work in a dynamic environment.
