At a Glance
- Tasks: Support customers and drive sales in the hydraulics and tipping solutions sector.
- Company: Join a diverse and inclusive team in Manchester, UK.
- Benefits: Competitive salary with annual performance adjustments.
- Other info: Be part of a dynamic team that values creativity and problem-solving.
- Why this job: Make a real impact by providing top-notch customer service and technical support.
- Qualifications: Experience in sales or automotive aftermarket is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Position Overview
The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro‑active technical, logistic, administrative and financial support for the completion of sales orders in their specialization. They give support to the order management team and interact with customers to provide a superior level of satisfaction.
Key Responsibilities
- Follow up on sales made by the Sales department and conduct additional sales within the specialization.
- Investigate and analyze possible needs of customers and prospects to provide service and develop/support sales.
- Actively approach customers and prospects to sell and inform them about new developments in the Hyva product range.
- Support the internal order management team with commercial and technical questions.
- Ensure correct provision of information regarding administrative completion of sales orders, such as processing in the ERP system.
- Monitor inventory, forecast and supply chain to align with delivery times and inform customers.
- Respond to complaints, provide information to After Sales, and follow up on solutions.
- Work with the Finance department regarding late payments and delivery stoppage.
Role Requirements
- Experience in a similar position working in an aftermarket supplier or automotive distributor is an advantage.
- Technical background with an understanding of the regional and national automotive aftermarket market.
- Computer skills such as MS Office and ERP systems.
- Analytical mindset, strong organizational and project‑management skills.
- Excellent communication and interpersonal skills.
- Creative and problem‑solving mindset.
- Team player.
Benefits
Competitive salary, adjusted annually for performance.
Location: United Kingdom – Manchester
Diversity, Equity & Inclusion (DEI)
We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.
Customer Service / Internal Sales Specialist in Manchester employer: Hyva (U.K.) Ltd
As a Customer Service / Internal Sales Specialist at our Manchester location, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive salaries, annual performance adjustments, and a commitment to diversity and inclusion, ensuring that every team member feels valued and empowered to contribute their unique perspectives. Join us to be part of a supportive environment where your technical skills and customer-focused approach can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Internal Sales Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service / Internal Sales Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products, especially in hydraulics and tipping solutions. Show us that you understand our market and can bring value to the team with your technical knowledge and customer service skills.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in, including us at StudySmarter. A friendly email expressing your interest can go a long way in getting noticed.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in the interviewer's mind. Plus, it gives you another chance to reiterate why you’d be a great fit for the role!
We think you need these skills to ace Customer Service / Internal Sales Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service / Internal Sales Specialist. Highlight any relevant experience in sales, customer service, or the automotive aftermarket. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your technical knowledge and problem-solving skills – we love that!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your excellent communication abilities. Use clear and concise language, and don’t shy away from showcasing your interpersonal skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Hyva (U.K.) Ltd
✨Know Your Products Inside Out
Make sure you’re familiar with the Hyva product range and any recent developments. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving abilities and how you’ve handled complaints effectively, as this is crucial for the Customer Service / Internal Sales Specialist role.
✨Brush Up on Technical Knowledge
Since a technical background is preferred, be ready to discuss your understanding of the automotive aftermarket. Think about how your skills can support the sales process and improve customer satisfaction.
✨Demonstrate Team Spirit
This role requires collaboration with various departments. Be prepared to talk about your experience working in teams, how you communicate with others, and how you contribute to a positive team environment.
