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For Companies At a Glance
- Tasks: Support customers and drive sales in a dynamic, tech-savvy environment.
- Company: Join a sustainable, innovative company with a global presence.
- Benefits: Competitive salary, annual performance reviews, and a focus on work-life balance.
- Other info: Be part of a diverse team that values unique perspectives and fosters growth.
- Why this job: Make a real impact by enhancing customer satisfaction and driving sales.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro-active Technical, logistic, administrative and financial support for completion of sales orders in his specialization. Gives support to the order management team and has contact with new and existing customers to provide a superior level of customer satisfaction.
Key Responsibilities
- Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer.
- Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization.
- Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization.
- Support the internal order management team in regard to commercial and technical questions.
- Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system.
- Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer.
- Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions.
- Work in conjunction with Finance department in regard to late payments and delivery stoppage.
Role Requirements
- Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage.
- Technical background with understanding of the regional and national automotive aftermarket market.
- Computer skills like MS Office, ERP systems.
- Analytical mindset, strong organizational and project management skills.
- Excellent communication and interpersonal skills, creative and problem-solving mindset.
- Team player.
What we offer
- We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
- We have a highly dynamic and very international work environment.
- We have Great Place to Work certified countries!
- We provide a competitive salary which is adjusted on an annual basis in case of good performance.
Diversity, Equity & Inclusion (DEI)
We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.
Join us and be part of a team where everyone belongs!
Customer Service / Internal Sales Specialist in Manchester employer: Hyva Group
Contact Detail:
Hyva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Internal Sales Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service / Internal Sales Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in hydraulics and tipping solutions. Be ready to discuss how your skills can help improve customer satisfaction and support the sales team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled customer complaints or improved processes in previous roles. This will demonstrate your analytical mindset and ability to work under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our dynamic team!
We think you need these skills to ace Customer Service / Internal Sales Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service / Internal Sales Specialist. Highlight any relevant experience in customer service or sales, especially in the automotive sector, and don’t forget to mention your technical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've provided excellent customer service or solved problems in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your interpersonal abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Hyva Group
✨Know Your Product Inside Out
Make sure you understand the Hyva product range and how it fits into the automotive aftermarket. Familiarise yourself with the technical aspects and be ready to discuss how these products can meet customer needs.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or provided exceptional service in the past. Highlight your communication skills and your ability to resolve issues effectively, as this role is all about ensuring customer satisfaction.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used analytical skills in previous roles. Whether it's forecasting inventory or analysing customer needs, show that you can think critically and make data-driven decisions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.