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For Companies At a Glance
- Tasks: Support customers and drive sales in a dynamic, tech-savvy environment.
- Company: Join a sustainable, innovative company with a global presence.
- Benefits: Competitive salary, annual performance reviews, and a focus on work-life balance.
- Other info: Be part of a diverse team that values unique perspectives and fosters growth.
- Why this job: Make a real impact by enhancing customer satisfaction and driving sales.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro-active Technical, logistic, administrative and financial support for completion of sales orders in his specialization. Gives support to the order management team and has contact with new and existing customers to provide a superior level of customer satisfaction.
Key Responsibilities
- Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer.
- Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization.
- Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization.
- Support the internal order management team in regard to commercial and technical questions.
- Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system.
- Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer.
- Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions.
- Work in conjunction with Finance department in regard to late payments and delivery stoppage.
Role Requirements
- Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage.
- Technical background with understanding of the regional and national automotive aftermarket market.
- Computer skills like MS Office, ERP systems.
- Analytical mindset, strong organizational and project management skills.
- Excellent communication and interpersonal skills, creative and problem-solving mindset.
- Team player.
What we offer
- We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
- We have a highly dynamic and very international work environment.
- We have Great Place to Work certified countries!
- We provide a competitive salary which is adjusted on an annual basis in case of good performance.
Diversity, Equity & Inclusion (DEI)
We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.
Join us and be part of a team where everyone belongs!
Customer Service / Internal Sales Specialist employer: Hyva Group
Contact Detail:
Hyva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Internal Sales Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service / Internal Sales Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in hydraulics and tipping solutions. Be ready to discuss how your skills align with their needs and show off that analytical mindset they’re looking for.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your interest in being part of our dynamic team. Let’s get you that job!
We think you need these skills to ace Customer Service / Internal Sales Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service / Internal Sales Specialist. Highlight any relevant experience in sales or customer service, especially in the automotive sector, and don’t forget to mention your technical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've provided excellent customer service or solved problems in previous roles.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase your interpersonal skills through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hyva Group
✨Know Your Product Inside Out
Make sure you have a solid understanding of the Hyva product range, especially in hydraulics and tipping solutions. Familiarise yourself with the technical aspects and how they benefit customers. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Highlight your problem-solving abilities and how you ensured customer satisfaction. This will demonstrate that you can provide the superior level of service they’re looking for.
✨Brush Up on Your Technical Knowledge
Since a technical background is advantageous, review key concepts related to the automotive aftermarket. Be ready to discuss how your analytical mindset can help in understanding customer needs and supporting the sales process effectively.
✨Practice Your Communication Skills
As excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.