At a Glance
- Tasks: Coordinate the supply and delivery of new vehicles across various channels.
- Company: Join a leading automotive company with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, private medical insurance, and flexible working options.
- Other info: Great career growth opportunities and access to exclusive employee events.
- Why this job: Be the key contact in vehicle operations and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and ability to work under pressure.
The predicted salary is between 31500 - 38500 £ per year.
- Supply Operations Executive Based in Leatherhead, please check commute before applying
- Role
Summary: To manage and coordinate the end-to-end supply, allocation, and delivery of new vehicles across all sales and distribution channels, ensuring efficient order fulfilment, accurate administration, and exceptional support to retailers and internal stakeholders.
The successful candidate will act as part of a team and central point of contact for vehicle supply operations, resolving logistical issues, providing supply information and registration guidance, and ensuring timely vehicle delivery while maintaining compliance with company processes and DVLA requirements.
We want you to: Key
Responsibilities: Provide an efficient supply of new vehicles to all distribution channels (inc.
Retailer, Fleet, Company Cars, Employee Scheme, Emergency Services, and Online Orders).
Process vehicle allocations and monitor preparation / delivery.
Proactively resolve logistical issues and ensure timely delivery of cars to customers.
Point of contact to resolve queries and provide support to the Retailer Network, Field Sales, Tilbury Import Centre, Distribution Partner, and Hyundai Finance Services.
Administer new vehicle supply procedures and system processes, produce order & stock reports.
Provide guidance to Retailer network on all registration processes and DVLA procedures.
Handle all calls & emails / tickets positively, provide accurate supply information to Retailer Network and internal customers.
Ensure availability to take incoming calls and respond to tickets via the systems provided.
Core Team Duties Supply Helpdesk Phone Support / Call Handling.
Respond to Supply Tickets / Retailer Queries in a timely manner.
Analyse Factory Production / Shipping Schedules / Quote ETA's for Pipeline Orders.
Process Vehicle Orders & Cancellations / Amendments.
Action Sales Type Change Requests via Ticketing System & SAP.
Ring-fence Stock for Retailer Fleet Deals & Process Allocations / PDIs / Deliveries (working with Fleet Operations Managers).
Arrange Miscellaneous Uplifts / Vehicle Movements for Retailer Transfers / Returns.
Progress Chase Orders with Tilbury & ECM (Vehicle Preparation, Repairs, Offloads & Deliveries).
Update Cherished Transfers / Registration Number Amendments / De-registrations.
Individual Tasks (Assigned to Members of Supply Team)Produce & Distribute Cars On Inventory Hold Report & Monitor Inventory Hold Expiry Dates Process Police Orders & Update Tilbury Police Log Produce Weekly Order Status Reports for Police Authorities Complete V55 Registrations in Hy Way for Police Sales (NOS)Ring-fence New Retailer Launch Stock & Arrange Deliveries Produce & Distribute Hyundai Capital Morning Reports (Credit Hold and Pending Wholesale)Action Daily Credit Rejections
/ Approved Credit Hold Releases (Hyundai Finance)Co-ordinate Daily V55 Print and Post (Registration Forms)Resolve Registration Disputes Reserve / Allocate Car Swap Vehicles for Customer Service Produce & Distribute Daily Orders Report Advise Allocated Damaged Cars to Relevant Retailer & Prioritise Sold Orders with Tilbury Process Company Car / Marketing / Product / Press / Fleet Demo Vehicle Requests Process Uplift Returns in SAPMonitor Optional Extra Installations at Tilbury & Chase Completion Advise Offload Cars to Relevant Retailer & Prioritise Sold Orders with Tilbury Ring-fence Stock & Process Orders for Fleet Contracts Process Employee Car Scheme Orders in SAP & Provide ETAs Process ECOS Orders in SAP & Provide ETAs Validate ECM Invoices for Vehicle Movements & Process for Payment About you: Strong customer service orientation.
Excellent telephone /email skills, detail conscious & accurate.
Self-motivated / positive attitude with good teamworking skills.
Organized and good co-ordination skills.
Ability to operate under pressure and be flexible.
Numerate / keyboard skills / articulate.
Good problem-solving skills.
Rewards and Benefits Competitive Salary & Benefits Package Private Medical Insurance Pension 6% Matched25 Days Holidays plus Bank holidays with option to buy/sell Group Income Protection & Life Assurance Flexible Benefits & Retail Discount Flexible Working Access to Hyundai & Genesis Sponsored events Access to Employee Car Scheme (once passed probation)Office Lunch Allowance
Supply Operations Coordinator in Surrey employer: Hyundai
As a Supply Operations Coordinator at our Leatherhead location, you will be part of a dynamic team dedicated to delivering exceptional service and support across all vehicle supply channels. We pride ourselves on fostering a collaborative work culture that values employee growth, offering competitive benefits such as private medical insurance, flexible working options, and access to exclusive events. Join us to make a meaningful impact in a role that not only challenges you but also rewards your contributions with a comprehensive salary and benefits package.
