Head of Section, Imports and Logistics (Tilbury, Essex)

Tilbury, Essex (Please check commute before applying)

Competitive Salary, Company Car, Private Medical Insurance, Life Assurance, Lunch Allowance, Great range of Flexible Benefits, Pension (6% Matched), 25 Days Holidays (Plus Bank Holidays) with option to buy/sell, Group Income Protection, Access to ECS Car Scheme and access to Hyundai Sponsored Events!

Are you a dynamic leader with a passion for logistics and a sharp commercial mindset? Do you thrive in fast-paced environments where strategic thinking and operational excellence go hand in hand? If so, we have the perfect opportunity for you!

As the Head of Section, Imports & Logistics, you will manage the Hyundai Import Centre, ensuring a highly efficient logistics operation that drives revenue, minimises costs, and maximises retailer and customer satisfaction. You will play a crucial role in shaping the future of our logistics strategy, aligning with HMUK’s long-term vision and industry developments to keep our operations ahead of the curve.

Key Responsibilities:

• Ensure that Import Centre operations and production meet the business requirements in terms of volume, lead times and quality.
• Negotiate all key contracts and contract changes with suppliers to the import centre. Including upcoming tender processes.
• Understand HMUK’s business and operational strategy and translate this into supply chain and operational development.
• Communicate what strategy will mean in practice to relevant personnel and achieve their commitments to the benefits.
• Identify and resolve Import centre process, organisational and policy issues to meet the business plan and develop efficiency.
• Develop processes and procedures to improve service, effectiveness and efficiency.
• Ensure that vehicles are prepared to the required standard prior to them being despatched to the dealer network.
• Deliver exceptional service to HMUK Sales, Fleet and Press departments and to Dealers, Fleet customers and Press.
• To work with business partners to obtain the best possible agreements and contracts for the provision of goods and services to HMUK.
• Manage operational process change to ensure maximum benefits are achieved.
• Manage the transport contractor to ensure delivery lead times met.
• Work with third party suppliers to understand and capture future opportunities for improved service and cost management.
• PDI or manage sub-contract PDI of all internal and fleet customer cars.
• Work with marketing and sales departments to ensure Import Centre production meets factory production, shipping and sales demands.
• Liaise with HMUK, HME and the Port of Tilbury to secure services and land to meet shipping and import volumes.
• Maintain the optimum level of staff at the Hyundai Import Centre, in terms of number and skills.
• Ensure that compound volumes and movement capacities match the business requirements.
• Ensure that sufficient parts are in stock and ordered to produce vehicles in volumes to match the business requirements.
• Ensure that all warranty, damage and shortage claims are processed promptly and efficiently.
• Maintain and develop production methods and processes to maximise production and cost efficiency
• Maintain site security G4S
• Implement and operate ad-hoc production facilities to deal with special warranty and quality campaigns.
• Monitor and manage costs to agreed budgets.
• Produce and monitor financial budget and forecasts.
• Oversee the EV Technician apprenticeship program.

Accountabilities

• Effective and efficient operation of the Hyundai Import Centre. (Measured against production rate plans and £/car targets).
• Dealer vehicle preparations. (Measured by set quality standards and timescales).
• Financial management of the Hyundai Import Centre, management of cost-centres within agreed budgets (actual versus plan).
• Courteous and efficient interaction of the Hyundai Import Centre with the remainder of HMUK and all customers and suppliers. (Measured by Customer Satisfaction surveys)
• Effective leadership. (Measured by Hyundai Management Standards and Employee Satisfaction Survey results).
• Continuing development of the performance of the HMUK supply chain through improvement of operational process and procedures (measured against industry and HMC Knowledge and observation in the industry.)
• Successful maintenance and development of business relationships with key suppliers. (measured by contract costs and supplier feedback.)
• Successful implementation of new and/ or improved HMUK operational processes and procedures (measured against agreed projects time scales and costs.)
• Achieving the required outcome in the EV Apprenticeship Program. (measured against pipeline feed and retention rates)

Personal Specification:

• Proven track record of a highly commercial approach
• Excellent People Management Skills
• Excellent Stakeholder Management Experience
• Good negotiating and supplier management skills.
• Understanding and experience of automotive distributor operations and culture.
• Strong customer service orientation.
• Good organisational skills.
• Strong people management and motivational skills.
• PC skills and working knowledge of HMUK systems
• Understanding of retail/importing for quality standards.
• Knowledge of H.M. Customs & Excise legislation.
• Ability to set and maintain financial budgets.
• Self-motivated and pro-active approach.
• Flexible with regard to job role and willing to react at short notice.
• Ability to cultivate personal and business relationships.
• Vision to identify and develop new ways of working.

Core Values (The Hyundai Way):

• Customer (Safety & Quality, Tenacity)?
• Challenge (Progress, Agility)?
• Collaboration (Alignment, Resilience)?
• People (Diversity & Inclusion, Expertise)?
• Globality (Integrity, Data Driven Thinking)?