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- Tasks: Engage with customers, coordinate appointments, and provide top-notch service in our studio.
- Company: Join Genesis, a premium automotive brand under Hyundai, known for innovation and customer focus.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days holiday, and flexible perks.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to an award-winning brand.
- Qualifications: A-levels or experience in hospitality/luxury retail; strong communication and multitasking skills required.
- Other info: Opportunity to work in a vibrant environment with a focus on electric vehicles.
The predicted salary is between 36000 - 60000 £ per year.
Competitive Salary, Private Medical Insurance, 25 Days Holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Great Flexible Benefits including Dental and access to ECS car scheme!
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each prospect is valued.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
- Launched eight new models - with a focus on our electric model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Job Purpose
To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.
Key Responsibilities
- Accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customers, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other).
- Look after our studio guests from presentation, demonstration to order.
- Record all details and information on our CXP system.
- Keep up to date with the specification/additions to our Genesis car range through our internal training system Campus.
- Support the team in the organization of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
- If necessary, take over customer recalls and notifications.
- Provide professional, courteous service to customers in the studio.
- Ensure cleanliness and order in the daily operation in the studio.
Person Specification
- A-level or (preferably) training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team.
- Driving license class B.
- Outstanding communication skills.
- Multitasking ability.
- Excellent communication skills.
- Ability to deliver a best-in-class customer service.
Edinburgh Genesis Brand Ambassador employer: Hyundai
Contact Detail:
Hyundai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Edinburgh Genesis Brand Ambassador
✨Tip Number 1
Familiarise yourself with the Genesis brand and its unique offerings. Understanding their Son-Nim philosophy and the specifics of their electric models will help you engage with customers more effectively during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since this role is heavily focused on providing a world-class customer experience, being able to demonstrate your ability to handle various customer interactions will set you apart.
✨Tip Number 3
Network with current or former employees of Genesis or similar luxury brands. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding electric vehicles. Showing your knowledge about the market can impress interviewers and demonstrate your passion for the brand.
We think you need these skills to ace Edinburgh Genesis Brand Ambassador
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Brand Ambassador at Genesis.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, hospitality, or retail. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer care.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the Genesis brand and the automotive industry. Highlight specific experiences that showcase your communication skills and ability to multitask, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a customer-facing role.
How to prepare for a job interview at Hyundai
✨Research the Brand
Before your interview, take some time to learn about Genesis and its unique offerings. Understand their Son-Nim philosophy and how it shapes customer interactions. This knowledge will help you demonstrate your enthusiasm for the brand and align your answers with their values.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service, especially in hospitality or luxury retail. Highlight your ability to multitask and handle various customer needs effectively.
✨Practice Your Communication Skills
Outstanding communication is crucial for this role. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to practice common interview questions with a friend to refine your delivery and ensure you come across as professional and personable.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
