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- Tasks: Engage with customers, coordinate appointments, and provide top-notch service in our studio.
- Company: Join Genesis, a premium automotive brand under Hyundai, known for innovation and customer focus.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days holiday, and flexible perks.
- Why this job: Be part of a dynamic team, work with award-winning models, and enhance customer experiences.
- Qualifications: A-levels or training in hospitality/retail, excellent communication skills, and a driving license required.
- Other info: Opportunity to work in a vibrant studio environment and participate in exciting events.
The predicted salary is between 28800 - 43200 £ per year.
Competitive Salary, Private Medical Insurance, 25 Days Holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Great Flexible Benefits including Dental and access to ECS car scheme!
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each prospect is valued.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
- Launched eight new models - with a focus on our electric model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Job Purpose: To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.
Key Responsibilities:
- Accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customers, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other).
- Look after our studio guests from presentation, demonstration to order.
- Record all details and information on our CXP system.
- Keep up to date with the specification/additions to our Genesis car range through our internal training system Campus.
- Support the team in the organization of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
- If necessary, take over customer recalls and notifications.
- Provide professional, courteous service to customers in the studio.
- Ensure cleanliness and order in the daily operation in the studio.
Person Specification:
- A-level or (preferably) training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team.
- Driving license class B.
- Outstanding communication skills.
- Multitasking ability.
- Excellent communication skills.
- Ability to deliver a best-in-class customer service.
Contact Detail:
Hyundai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Edinburgh Genesis Brand Ambassador
✨Tip Number 1
Familiarise yourself with the Genesis brand and its unique offerings. Understanding their Son-Nim philosophy and the specifics of their electric model lineup will help you engage with customers more effectively during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since this role is heavily focused on providing a world-class customer experience, being able to demonstrate your ability to handle various customer interactions will set you apart.
✨Tip Number 3
Network with current or former employees of Genesis or similar luxury brands. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding electric vehicles. Showing that you are knowledgeable about the market can impress your interviewers and demonstrate your passion for the role.
We think you need these skills to ace Edinburgh Genesis Brand Ambassador
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Genesis as a brand. Research their values, product range, and customer service philosophy to tailor your application accordingly.
Highlight Relevant Experience: Emphasise any experience you have in customer care, hospitality, or luxury retail. Use specific examples that demonstrate your ability to provide outstanding service.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with customers or team members in previous positions.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the job description. Highlight your multitasking abilities and any relevant qualifications, such as A-levels or training in hospitality.
How to prepare for a job interview at Hyundai
✨Research the Brand
Before your interview, take some time to learn about Genesis and its unique offerings. Understand their Son-Nim philosophy and how it shapes customer interactions. This knowledge will help you demonstrate your enthusiasm for the brand and align your answers with their values.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues effectively. Highlight your ability to multitask and manage various customer needs simultaneously.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice handling different scenarios, such as welcoming a guest or addressing a customer's inquiry about a vehicle. This will showcase your communication skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, and future developments within Genesis. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
