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For Companies At a Glance
- Tasks: Lead customer service reporting and performance analysis to drive business decisions.
- Company: Join Hyundai, a leading automotive brand known for innovation and quality.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a forward-thinking team impacting the future of automotive services.
- Qualifications: Requires 2+ years in pricing or market analysis, strong analytical skills, and project management experience.
- Other info: Position based in Leatherhead; EU work permit required.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Prepare and recommend current year and strategic parts and service trading plans.
- Manage Customer Service business planning process, performance analysis and measurement, impacting major business decisions in the short (12 months), medium (1-4 years), and long term (5 years+).
- Present to senior management in Customer Service and the wider business.
- Challenge, develop, amend, and improve current reporting suite.
- Develop a trading review to provide insight into short and medium-term parts trends.
- Develop and manage parc reporting, market potential, and volume-planning models.
- Monitor and provide insights into market trends, including electrification and its impact on the Aftersales business model.
- Manage relationships with information suppliers, including Qlik Sense, Marque Group Solutions, IHS Markit, Spindogs, and GiPA.
- Develop and manage data warehousing system Qlik Sense to provide sophisticated reporting and analysis of Aftersales performance and opportunities.
- Develop and manage a market intelligence program to monitor industry activity, information, and trends.
- Provide executive summaries (often in PowerPoint) for monthly executive board meetings, weekly directors reports, and ad hoc reports for high-profile recipients.
- Produce and manage annual target and bonus programs for the retailer network.
- Develop business cases to argue for investments when required.
- Develop, analyze, and publish performance reports to retailers and field staff to monitor and drive business performance.
Person Specification
- Proactive, takes ownership, and leads idea and solution development.
- Inquisitive, seeks challenges, and questions the status quo.
- Graduate calibre with a specialization in numeracy, marketing, or business.
- Highly numerate, with advanced Excel, Power BI, PowerPoint, and analytical skills.
- Strong project management skills from inception to completion.
- At least 2 years of experience in a pricing or market analysis role in automotive or industrial products.
- Commercially aware, with budget management and accounting understanding.
- Strong interpersonal skills, confident in communication and presenting to all management levels, retailers, customers, and partners.
- Motivated, well-organized, accurate, and a good team player.
- Works with accuracy and attention to detail under tight deadlines and pressure.
Customer Service Reporting Manager employer: Hyundai
Contact Detail:
Hyundai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Reporting Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, especially trends related to electrification and aftersales. Understanding these topics will help you engage in meaningful conversations during interviews and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Qlik Sense and Power BI. Being able to showcase your proficiency in these platforms can set you apart, as they are crucial for the role.
✨Tip Number 3
Prepare to discuss your experience in project management and how you've successfully led initiatives from inception to completion. Highlighting specific examples will show your capability to handle the responsibilities of this role.
✨Tip Number 4
Practice your presentation skills, especially in creating executive summaries and reports. Being able to communicate complex data clearly and effectively will be key when presenting to senior management.
We think you need these skills to ace Customer Service Reporting Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service reporting, market analysis, and project management. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention your experience with data warehousing systems and reporting tools like Qlik Sense.
Showcase Analytical Skills: Provide examples of how you've used analytical skills in previous roles, particularly in relation to performance analysis and market trends. Highlight any experience with tools such as Excel and Power BI.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to managing customer service business planning and how you would present insights to senior management. Prepare to share specific examples of past successes in similar roles.
How to prepare for a job interview at Hyundai
✨Know Your Numbers
As a Customer Service Reporting Manager, you'll need to demonstrate your numerical prowess. Brush up on your advanced Excel and Power BI skills, and be prepared to discuss how you've used data analysis to drive business decisions in the past.
✨Showcase Your Presentation Skills
You'll likely be presenting to senior management, so practice your presentation skills. Prepare a mock presentation using PowerPoint that summarises your previous work and how it relates to the role. This will show your ability to communicate complex information clearly.
✨Understand Market Trends
Familiarise yourself with current market trends in the automotive industry, especially regarding electrification and aftersales. Be ready to discuss how these trends could impact the business and what strategies you would recommend.
✨Demonstrate Proactivity
The job requires someone who takes ownership and leads idea development. Think of examples from your past where you identified a problem, proposed a solution, and successfully implemented it. This will highlight your proactive nature and problem-solving skills.
