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For Companies At a Glance
- Tasks: Engage with customers, coordinate appointments, and provide top-notch service in our studio.
- Company: Join Genesis, a premium automotive brand under Hyundai, known for innovation and customer focus.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days holiday, and flexible perks.
- Why this job: Be part of a dynamic team, work with award-winning models, and enhance customer experiences.
- Qualifications: A-levels or training in hospitality/retail; customer care experience preferred but not essential.
- Other info: Opportunity to work in a vibrant environment with a focus on electric vehicles.
The predicted salary is between 28800 - 43200 £ per year.
Competitive Salary, Private Medical Insurance, 25 Days Holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Great Flexible Benefits including Dental and access to ECS car scheme!
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each prospect is valued.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
- Launched eight new models - with a focus on our electric model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Job Purpose
To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.
Key Responsibilities
- Identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customers, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other).
- Look after our studio guests from presentation, demonstration to order.
- Record all details and information on our CXP system.
- Keep up to date with the specification/additions to our Genesis car range through our internal training system Campus.
- Support the team in the organization of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
- If necessary, take over customer recalls and notifications.
- Provide professional, courteous service to customers in the studio.
- Ensure cleanliness and order in the daily operation in the studio.
Person Specification
- A-level or (preferably) training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team.
- Driving license class B.
- Outstanding communication skills.
- Multitasking ability.
- Excellent communication skills.
- Ability to deliver a best-in-class customer service.
Contact Detail:
Hyundai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Battersea Genesis Brand Ambassador
✨Tip Number 1
Familiarise yourself with the Genesis brand and its unique offerings. Understanding their Son-Nim philosophy and the specifics of their electric models will help you engage with customers more effectively during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios that you might encounter as a Brand Ambassador. This will prepare you to demonstrate your ability to provide world-class service when interacting with potential customers.
✨Tip Number 3
Network with current or former employees of Genesis or similar luxury brands. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding electric vehicles. Being knowledgeable about industry developments will show your passion for the brand and enhance your credibility as a candidate.
We think you need these skills to ace Battersea Genesis Brand Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, hospitality, or premium retail. Emphasise any roles where you provided exceptional service or worked in a team environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and the Genesis brand. Mention specific examples of how you've delivered outstanding customer service and how you can contribute to their customer-centric philosophy.
Showcase Communication Skills: Since outstanding communication skills are crucial for this role, consider including examples in your application that demonstrate your ability to engage with customers effectively and professionally.
Highlight Relevant Qualifications: If you have A-levels or training in hospitality or luxury retail, make sure to mention these qualifications prominently. If you have a driving licence, include this as well, as it is a requirement for the position.
How to prepare for a job interview at Hyundai
✨Showcase Your Customer Service Skills
As a Brand Ambassador, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your communication skills and ability to multitask.
✨Familiarise Yourself with Genesis Models
Make sure you know the latest Genesis models and their features. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the brand and its offerings.
✨Emphasise Teamwork Experience
Since this role involves supporting a team, be ready to discuss your previous teamwork experiences. Share specific instances where you collaborated effectively with others to achieve a common goal.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the role and the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
