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- Tasks: Engage with customers, manage appointments, and provide exceptional service in our studio.
- Company: Join Genesis, a premium automotive brand under Hyundai, known for luxury and innovation.
- Benefits: Enjoy private medical insurance, 25 days holiday, and flexible benefits like dental care.
- Why this job: Be part of a dynamic team redefining luxury experiences in the automotive industry.
- Qualifications: A-levels or training in hospitality/retail; customer service experience preferred.
- Other info: Entry-level position with opportunities for growth and involvement in exciting events.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
• Launched eight new models – with a focus on our electric 3 model lineup
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh
We’re looking for someone who thrives on building connections, understands the art of personalised service, and is always striving to push boundaries in customer satisfaction. If you’re ready to redefine luxury experiences, join us and be part of something extraordinary!
We want you to:
- Accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customer, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other)
- Look after our studio guests from presentation, demonstration to order
- Record all details and information on our CXP system
- Keep up to date with the specification/ additions to our Genesis car range through our internal training system Campus.
- Support of the team in the organization of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
- If necessary, you take over customer recalls and notifications
- Provide professional, courteous service to customers in studio
- You ensure cleanliness and order in the daily operation in the studio
About you:
- A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
- Driving license class B
- Multitasking ability
- Ability to deliver a best-in-class customer service
What we offer:
- Private Medical Insurance
- Private Medical Insurance
- 25 Days Holidays with option to buy/sell
- Group Income Protection
- Pension 6% Matched
- Great Flexible Benefits including Dental, access to ECS Car Scheme
- Access to Hyundai Sponsored events
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Motor Vehicle Manufacturing
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Edinburgh Genesis Brand Ambassador employer: Hyundai Motor UK
Contact Detail:
Hyundai Motor UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Edinburgh Genesis Brand Ambassador
✨Tip Number 1
Familiarise yourself with Genesis' unique customer service philosophy, known as Son-Nim. Understanding this approach will help you connect with potential customers and demonstrate your alignment with the brand's values during interviews.
✨Tip Number 2
Network with current or former employees of Hyundai Motor UK or Genesis. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage in your application process.
✨Tip Number 3
Stay updated on the latest developments in the automotive industry, particularly regarding electric vehicles and luxury brands. This knowledge will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to multitask. Tailoring your responses to reflect the responsibilities outlined in the job description will make you stand out.
We think you need these skills to ace Edinburgh Genesis Brand Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Edinburgh Genesis Brand Ambassador role. Understand the key responsibilities and required skills, such as customer service experience and multitasking abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer care, hospitality, or luxury retail. Emphasise any previous roles where you demonstrated exceptional service and connection-building skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the Genesis brand. Mention specific examples of how you've provided outstanding customer service in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hyundai Motor UK
✨Know the Brand Inside Out
Before your interview, make sure you research Genesis and Hyundai thoroughly. Understand their values, the Son-Nim philosophy, and the latest models they offer. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their customer-centric approach.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. Highlight your ability to connect with people and create memorable experiences.
✨Demonstrate Multitasking Abilities
The role requires juggling multiple tasks, from handling calls to coordinating appointments. Be ready to discuss how you've successfully managed various responsibilities in previous roles. Use specific examples to illustrate your organisational skills.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
