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For Companies At a Glance
- Tasks: Engage with customers, coordinate appointments, and provide exceptional service in our studio.
- Company: Join Hyundai Motor UK, a leader in premium automotive experiences and innovation.
- Benefits: Enjoy private medical insurance, 25 days holiday, flexible benefits, and a pension scheme.
- Why this job: Be part of a dynamic team redefining luxury customer experiences in a growing brand.
- Qualifications: A-levels or training in hospitality/retail; customer care experience preferred.
- Other info: Opportunity to work in a vibrant studio environment with a focus on electric vehicles.
The predicted salary is between 30000 - 42000 £ per year.
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each prospect is valued.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
- Launched eight new models – with a focus on our electric model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
We’re looking for someone who thrives on building connections, understands the art of personalised service, and is always striving to push boundaries in customer satisfaction. If you’re ready to redefine luxury experiences, join us and be part of something extraordinary!
We want you to:
- Accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Welcome all arriving visitors, interested parties, customers, and partners, if possible, by name.
- Support the team in the coordination and assignment of appointments (test drive, consultation, other).
- Look after our studio guests from presentation, demonstration to order.
- Record all details and information on our CXP system.
- Keep up to date with the specification/additions to our Genesis car range through our internal training system Campus.
- Support the team in the organization of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
- If necessary, take over customer recalls and notifications.
- Provide professional, courteous service to customers in the studio.
- Ensure cleanliness and order in the daily operation in the studio.
About you:
- A-level or (preferably) training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team.
- Driving license class B.
- Multitasking ability.
- Ability to deliver a best-in-class customer service.
What we offer:
- Private Medical Insurance
- 25 Days Holidays with option to buy/sell
- Group Income Protection
- Pension 6% Matched
- Great Flexible Benefits including Dental, access to ECS Car Scheme
- Access to Hyundai Sponsored events
Edinburgh Genesis Brand Ambassador employer: Hyundai Motor UK
Contact Detail:
Hyundai Motor UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Edinburgh Genesis Brand Ambassador
✨Tip Number 1
Familiarise yourself with the Genesis brand and its unique offerings. Understanding their Son-Nim philosophy and the premium models they offer will help you connect better with potential customers and demonstrate your passion for the brand.
✨Tip Number 2
Network within the automotive and luxury retail sectors. Attend local events or join online forums related to premium brands, as this can help you build connections that may lead to referrals or insider information about the role.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios. Since the role requires a high level of personalised service, being able to demonstrate your ability to handle various customer interactions smoothly will set you apart.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding electric vehicles. Being knowledgeable about the market can help you engage customers more effectively and show that you're proactive about your role.
We think you need these skills to ace Edinburgh Genesis Brand Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Edinburgh Genesis Brand Ambassador role. Highlight your customer service experience and ability to build connections in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the job description. Emphasise any background in hospitality, luxury retail, or customer care, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Genesis brand. Mention specific examples of how you've provided exceptional service in previous roles.
Showcase Your Multitasking Skills: In your application, provide examples of how you've successfully managed multiple tasks simultaneously. This is crucial for the role, as it involves coordinating appointments and supporting team events.
How to prepare for a job interview at Hyundai Motor UK
✨Know the Brand Inside Out
Before your interview, make sure you research Genesis and Hyundai Motor UK thoroughly. Understand their values, the Son-Nim philosophy, and the latest models they offer. This will show your genuine interest in the brand and help you answer questions more effectively.
✨Demonstrate Customer-Centric Skills
As a Brand Ambassador, your role revolves around customer service. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Highlight your ability to build connections and create personalised experiences.
✨Showcase Your Multitasking Ability
The job requires handling multiple tasks simultaneously, such as managing appointments and assisting guests. Be ready to discuss how you manage your time and prioritise tasks in a busy environment. Consider sharing specific instances where you successfully juggled various responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer interaction. Practice responding to hypothetical scenarios, such as how you would handle a dissatisfied customer or coordinate an event. This will demonstrate your readiness for the challenges of the role.
